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“Excellent Villa is a great location.”
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Villa front from plaza
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Villa front from plaza
Pool Pool 2
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Excellent
17 reviews
Villa front from plaza
Pool
Pool 2
Outdoor dining area
Pool 3
Pool and terrace with sunbeds (6 available)
Sunbathing Terrace and outside eating area
Unique Kitchen/Diner
Dining Suite
Dining area
Dining table in evening 1
Dining table in evening 2
Relaxing sitting area next to terace
Sitting area overlooking terrace and pool
Lounge Furniture 1
Lounge Furniture 2
Sitting Room with HD TV and Games Console
Addition upstairs Sun Terrace, for enjoying the evening sunshine.
Master Bedroom with ensuite
Second Twin Bedroom
Upstairs Bathroom (1 of 3)
Porch and seating at front of villa
View of villa from across Plaza Suzan Clement
Hotel and Pool (free to residents)
Jack Nicklaus Designed Golf Course
Jack Nicklaus Designed Golf Course 2
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Region of Murcia

Reviews from our community

Excellent - based on 17 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Sweets100...
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“In need of updating.”
Reviewed 1 September 2014 for a stay in August 2014
1
person found this review helpful

The villa is in need of modernisation, walls were very dirty, showers didn't work well and limited hot water.
Pool lights didn't work, no outdoor lights for sitting out at night, there was a sensor light that just kept flashing.
The living room doesn't have enough seating for a family to watch TV together.
The kitchen cupboards inside were dirty and the cups placed face down in the dirty cupboard.
The brush for brushing up your own crumbs was falling apart.
Its in a good location and has the potential to be a great villa with a bit of TLC.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Sep 2014
We are very disappointed with this review and it is so much at odds with the rest of the feedback we have received (Two 5* reviews and four repeat bookings from this season alone) that we will be disputing it via Trip Advisor. In the meantime to reassure anyone who's booked or is thinking of booking we'd like to respond to the reviewer's comments individually below:

"The villa is in need of modernisation, walls were very dirty, showers didn't work well and limited hot water. "

- The wall are not 'dirty', they do have marks and fingerprints from a long season of suitcases and the unfortunate problems with locally printed newspapers which leave ink on hands. As we do every year the villa will be repainted over Autumn/Winter. Admittedly one out of the 3 shower heads was clogged and affected the flow of water in that shower only. Hot water elsewhere was unaffected. As for "needing modernising" that's just plain nonsense - almost everything in the villa is modern and highly specified.

"Pool lights didn't work"
- They work perfectly and the guest handbook states clearly how to turn them on.

"no outdoor lights for sitting out at night, there was a sensor light that just kept flashing"
- We are having a permanent light fitted on the terrace but the sensor light works perfectly as it is.

"The living room doesn't have enough seating for a family to watch TV together."
- In addition to the 4 seats currently in the lounge there is a very good 2 seater settee in the dining area which could easily have been relocated. We remove it from the lounge in summer as we don't normally anticipate guests curling up in front of the TV in August.

"The kitchen cupboards inside were dirty and the cups placed face down in the dirty cupboard. "
- The cupboards are perfectly clean. There were some watermarks from guests putting away damp glasses but nothing remotely insanitary

"The brush for brushing up your own crumbs was falling apart."
- We've no idea. But this really takes the biscuit (!). There are 2 brushes, one for inside and one for outside. Both work perfectly.

"Its in a good location and has the potential to be a great villa with a bit of TLC."
- I suppose beauty is in the eye of the beholder and nothing is perfect for all the people all the time but you may notice that the review does not attempt to put the perceived negatives in the context of the many positives. We continue to act on constructive criticism where necessary and will continue to set even better standards going forwards.

Helen and Martin
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 for a stay in July 2014
1
person found this review helpful

Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nellie V
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely Holiday”
Reviewed 27 July 2014 for a stay in July 2014
1
person found this review helpful

Booked last minute so a bit apprehensive but needn't have been.

Lovely location, great pool and an everything we could have wanted (barring a jacuzzi!!) on hand.

Would have no hesitation booking again.

Helen

Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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