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Reviews (925)
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4 - 9 of 925 reviews
Reviewed 17 March 2018

This hotel has a very good location . except from that rooms are old , bathrooms also .
The rooms include twin beds plus two extra beds on the wall so no place even to open the suitcase . Staff is friendly but nothing exceptionnal . Your key is given in an enveloppe with all details for wifi , etc written by hand on it . Room was cold , as temperature was low in Madrid .

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Boyfromla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad L, Front desk manager at Petit Palace Cliper Gran Via, responded to this reviewResponded 19 March 2018

Dear guest;
thank you for your reservation and for taking time to share your feedback about your stay.
We are happy to know you enjoied our location.
We gave your keys with all information for your stay in an envelope since you were part of a Group and it is a quicker way for you all to have everything you need to know about WIFI conextion, etc. written down.
I hope you were able to let us know about the temperature in your room since all rooms has a individual temperatura regulator and we would have been pleased to inform you about how to use it.
I hope you consider to visit our hotel againg and be able to offer you a better experience in all possible ways.
Warm regards.
Trinidad Lopez.
Front desk manager.

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Reviewed 16 March 2018 via mobile

Petit Palace Cliper Hotel is a lovely quiet and very cleaned hotel just in the heart of Madrid’s Gran Via just accross the street to Primark and minutes away to Callao and Sol. In the evening’s you need to use your room key to go into the hotel which we felt very safe with.
Hotel Receptionist’s are very nice and helpful.
Bathroom, Towels, Bedsheets are very clean and beds are very comfy, Room has a good size TV, a mini bar and a safe.
They have breakfast buffet at 11€ per person per day but we used to have breakfast at starbucks just accross the street.
We will be returning to this hotel in the near future again as we highlt reccomend it.

please find pic of our hotel view ☺️

Stayed: March 2018, travelled with family
1  Thank Avellano78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad L, Front desk manager at Petit Palace Cliper Gran Via, responded to this reviewResponded 19 March 2018

Dear guest;
thank you for your reservation and for your nice revew about your stay.
We are so happy readding your comments and your values about your experience and knowing we were part of a great stay.
I hope to be able to welcome you back and you desire to take breakfast in our hotel since it is one of the best evaluated services in Petit Palace.
Warm regards.
Trinidad Lopez.
Front desk manager

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Reviewed 14 March 2018 via mobile

We were five days in Madrid. When we arrived the room was very small for a couple and replaced us with another room that was more spacious with no problem. The service was excellent and helped us with anything we wanted. The staff was courteous, the hotel clean and close to any place we wanted to go. Recommended for those looking for a hotel close to major areas and shopping areas.

Stayed: March 2018, travelled with friends
Thank לינוי ג
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad L, Front desk manager at Petit Palace Cliper Gran Via, responded to this reviewResponded 15 March 2018

Dear Guest;
thank you for making us so happy with your nice review about your stay in our hotel.
We are very glad to know we were part of a great experience and hope to be able to welcome you back very soon.
Warm regards.
Trinidad Lopez.
Front desk manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

The hotel is situated in the center of Madrid really nice! You can reach the hotel by taxi or metro from the airport of Madrid. Is not noisy because is in a parallel street of the main street. Our room ( a classic room) is very lovely, with a balcony.
The receptionist Laura is pretty and helpful we appreciated her. She helped us to found a solution to reach the main attraction and the Stadium and satisfy our requests. Thank you very much for all. :)

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad L, Front desk manager at Petit Palace Cliper Gran Via, responded to this reviewResponded 20 January 2018

Dear Mary;
thank you for making us so happy with your feedback about your stay.
We are glad to read your nice words about our staff and about Laura and we do really hope to have the opportunity of welcoming you very soon.
Warm regards.
Trinidad Lopez.
Front desk manager.

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Reviewed 13 January 2018

This was a beautiful hotel that was in an ideal location! We were able to walk anywhere we wanted to go and the staff here was so helpful and friendly!! Also, the breakfast was a very nice addition and was very yummy!

Room Tip: Some rooms have a small balcony.
  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad L, Front desk manager at Petit Palace Cliper Gran Via, responded to this reviewResponded 16 January 2018

Dear Stephanie;
Thank you for choosing our hotel and for your nice review.
We are more thank happy Reading yourlilnes and knowing we were part of a great experience.
We hope to be able to welcome you back very soon.
Warm regards.
Trinidad Lopez.
Jefa de recepcion

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