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All reviewsventura rodriguezlevel servicelevel experiencegrand premium roomlevel roommetro stationplaza espanaroyal palacetapasexcellent hotelper daymodern hotelbreakfast buffet iscentral locationmain attractionsrooms are smallvisiting madrid
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Reviewed 26 June 2018

This hotel is centrally located to all the main places of interest in Madrid. You can either walk or
choose to take a taxi to any of them. Staff is very attentive and informative about helping, guiding
and giving you information. You will enjoy your stay by choosing this hotel and location.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Parker B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel M, Guest Experience Manager at Melia Madrid Princesa, responded to this reviewResponded 27 June 2018

Dear Ana B,

Thank you for taking the time to give us our feedback regarding your last stay at Meliá Madrid Princesa. Our team is very happy to know that you enjoyed your time with us.

We are also so pleased to know that you could visit the main places of the city easily thanks to our location and that our staff was so helpfull for you, we always try to help our guests as much as we can.

We are waiting to see you again soon!

Kind regards,

Miguel A. Moral
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

This was the second time I did enjoy the great experience of staying at this refurbished hotel, so as matter of fact you feel as If this was a brand new hotel. (I recall, long time ago, when I used to visit this hotel along my father, when it was "Husa Princesa".
This Melià has a great location and whether you you do not want to drive your car, you can get a taxi or taking "Metro" ( Ventura Rodrìguez) and travelling downtown.
I must suggest the "Level Experience" and the ladies at the reception desk are really friendly and always happy to help.
Whether I may write their names, I recall , miss Isabel; miss Rocio; miss Diedre; miss Arancha...sorry I do not remember every name.
Congratulations to the general manager for the successful task accomplished leading this outstanding hotel.
I am looking forward to coming back!
The sooner the better!

Stayed: May 2018, travelled as a couple
Thank Pedro Julián H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel M, Guest Experience Manager at Melia Madrid Princesa, responded to this reviewResponded 26 June 2018

Dear Pedro Julián H,

First of all thank you for taking the time to give us this kndly words regarding your last stay at Meliá Madrid Princesa.

For all the team it is a real pleasure to know that you enjoyed a lot the refurbished hotel and that you could enjoy the location during your stay. We are also very happy to know that the Level Experience met your expectations and do not doubt that I will share your words with the ladies of the recepction!

It will be a real pleasure to receive you soon back in your next visit to Madrid!

Kind regards,

Miguel A. Moral
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

From the moment we stepped foot into the nice cool air conditioned reception and smelt the incredible Meliá brand scent we knew we were somewhere special.
We booked a Level room so we were greeted by the lovely Christina to check in in the level lounge (with a nice glass of cava which was much appreciated after our journey ). Despite getting to the hotel way before official check our room was ready and we could use it straight away .
The room was extremely spacious with partitions to maximise the space and privacy. Complete with desk , sofa , incredibly comfortable beds, 2 hairdryers , shower and an incredibly huge bath. The toiletries were Rituals brand and topped up every day (deodorant, foaming shower gel , shampoo , conditioner , tooth brushes and toothpaste ) the air conditioning in the room was perfect - it was the perfect sanctuary after a trip in the city .
The Level lounge was also good. Breakfast served until 12 complete with a hot made to order menu and exotic fruits and juices and honeycomb just made to be shared on instagram. From 12 the lounge served tapas bits , crisps, sweets and alcohol . We have stayed in many types of executive/ club rooms before but none have come close to this hotel .
The location is also really good . 1 min to the metro stop , 5 mins to temple debod and plaza España and 10/15 to the royal guardians and main part of the city. I found the restaurants we visited near the hotel the best as they were just outside the main tourist trap bits.
On our last day we were given a free late check out (4pm ). I do not have one bad word to say about this hotel - the staff were incredible and nothing was too much trouble (restaurant bookings , plasters and smiles ).

Stayed: June 2018, travelled with friends
Thank KimberleyBimson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel M, Guest Experience Manager at Melia Madrid Princesa, responded to this reviewResponded 26 June 2018

Dear KimberleyBimson,

What a pleasure to receive your comments! It has been very kind of you that you took the time to let us know about your amazing Experience at Meliá Madrid Princesa, and that you share it also with the TripAdvisor users.

We are very very happy to know that you enjoyed The Level Experience and that our colleague Cristina made your stay unforgettable. It is also a pleasure to know that you liked your Level room and all the amenities provided. We appreciate to hear that your expectations were met with our services and facilities.

It will be a real pleasure to receive you again in your next visit to Madrid!

Kind regards,

Miguel A. Moral
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

A great hotel well located.variety of food can be improved.Spur should also be included in the hotel rate and charged seperately.Severally we could not change cash from dollars and no help was offered

Room Tip: good room they need to consider free spur attached to room rate like other hotels such a necessity
  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank juliemandu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel M, Guest Experience Manager at Melia Madrid Princesa, responded to this reviewResponded 26 June 2018

Dear Juliemandu1,

Thank you for taking the time to give us your Feedback regarding your last stay at Meliá Madrid Princesa and for sharing it with the other TripAdvisor users.

We are very sorry to hear that we did not met your expectations during your stay at the hotel. But be sure thatn your comments will help us to keep improving our service and products.

It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need.

Kind regards,

Miguel A. Moral
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

We went to Madrid for a weekend and was really nice everything in the hotel! Nice service, nice food, clean room, confortable, very good for families with children, near the center, easy taxi service, 25 min from the airport, recomendable for everybody, many restaurants around there but also restaurant inside the hotel❤️

Stayed: May 2018, travelled with family
Thank js3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel M, Guest Experience Manager at Melia Madrid Princesa, responded to this reviewResponded 18 June 2018

Dear js3006,

Thank you so much for sharing your last Experience at Meliá Madrid Princesa with the other Trip Advisor users.

It is a pleasure to know that you could enjoy all the facilities of the hotel during your stay and that our staff was nice with you. We are also very happy to know that you liked the restaurant of the hotel.

It will be a pleasure to welcome you again soon!

Kind regards,

Miguel A. Moral
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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