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“Great Location, Great Customer Service”

Review of Serrano apartment

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Excellent
2 reviews
Recoletos avenue
Puerta de Alacala and Parque del Retiro, a few minutes from the apartment
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Madrid

Reviews from our community

Excellent - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
ip241au
US
Level 5 Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Great Location, Great Customer Service”
Reviewed 17 June 2013 for a stay in January 2012
4
people found this review helpful

My wife and I stayed in the apartment for 30 nights mid-January through mid-February 2012. Short notice booking went very smoothly. Location is fantastic. Very safe area. Many high quality restaurants were nearby. A small grocery store and fruiteria just around the corner. Apartment was on second floor (third level for Americans) with elevator and if you choose to walk-up, the flights were short. Doorman was there during the week.
This is an interior apartment with four windows looking onto an interior courtyard. Best quality about the place was how quiet it was. Only drawback was that a limited amount of sunlight came through your windows. The apartment came fully equipped with everything you would need for your stay. A large refrigerator, electric four burner stove, oven, microwave, plates, glasses, utensils, towels, washer/dryer, LCD TV with satellite, telephone, and very fast secure internet connection (wireless). Listing of amenities was accurate. Easy to get to the Metro, Retiro Park, or walk to many cafes, shops, tapas bars on or near the Calle Serrano. The Recoletos station for the Cercanias (kind of like the RER in Paris) was a few hundred meters away. This made it easy and inexpensive to get from the main airport in Madrid. Taxis were plentiful and reasonable. Customer service was great. Jacobo meet us as advertised at the apartment when we arrived in Madrid and explained everything about the apartment and area. He even recommended places to see in Madrid. We had a problem and Jacobo promptly took care of it. I would recommend this property for two adults. Mangers all fluent in English. I'd rent from this management agency again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: Location
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirceaBue...
Buenos Aires
Level 6 Contributor
298 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 30 March 2015 for a stay in October 2013
Google Translation
1
person found this review helpful

How helpful were the directions to the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: El barrio de Salamanca
Liked least: No poder alquilar si no es dos meses antes de viajar
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Nov 2016
Muchas gracias por sus atentos comentarios, en efecto la ubicación del apartamento es fantástica y es un piso muy cómodo y acogedor, nos alegra que siempre quiera repetir su estancia con nosotros y ahora puede reservar con 90 días de antelación a su llegada con nosotros!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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