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All reviews rooftop pool sea view fiesta bar top floor las palmas marina bar flotation pool roma restaurant town view half board dead sea pool steam room lovely hotel gran canaria sky news breakfast and dinner beach front
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Reviewed 11 October 2018 via mobile

We decided to visit a different Canarie Island and chose Gran Canaria this hotel stood out with its location and fab looking facilities and rooms we where not disappointed in any way
On arrival we were greeted by the fantastic reception team who exceptionally helpful and very pleasant and nothing was to much trouble we were given our room keys/cards and off we trundled with our cases following on the porters trolley something we are not used too but thank you it was lovely
We opened the room door and were astounded by its size for a standard room I’d had smaller executive rooms in the UK it was beautiful and very comfy just what was required oh and the air conditioning was easy controllable unlike some we have had a fantastic bathroom which an amazing soaker shower located in a huge cubicle all in all the room was spotlessly clean and very comfortable
The pool and pool bar again were fantastic and the staff very polite and helpful the most comfortable sun beds ever with a lovely clean pool
Unfortunately we didn’t get the chance to go up to the spa but from what other guests tell me this was as fantastic as everything else
Breakfast in the morning again I have no complaints everything was beautiful and presented lovely the staff were very pleasant and helpful and the food was fantastic lots of choices to choose from it was buffet style but all very fresh
This hotel is fantastically situated for all amenities and is between two fantastic Italian restaurants paparazzi to the left of the rear exit and macaronis to the right for me to hard to choose from
Although that’s not to say that the bar and restaurant at the hotel isn’t any good it is there’s not a massive choice but what they do is beautiful and tasty and very pleasant and friendly hard working staff again made it a pleasure to stay at this hotel
If you are travelling to this hotel please don’t take to much notice of the negative comments of other customers you cannot please everybody but please remember this area is very Spanish oriented so is very relaxed and not at the fast paced UK way this is a place were you sip coffee served at the correct temperature not piping hot were you cannot taste the true flavours a place were you can choose to chat or sit and watch the day go by in comfort and a relaxed atmosphere
Bull Reina Isabel your staff are an asset to you and you should always be proud of this they make everyone’s stay perfect thank you to you all for our fabulous break
We will return to unwind again someday
Thank you

Date of stay: October 2018
Trip type: Travelled as a couple
4  Thank liama233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2018

A really top class hotel nothing is too much trouble for the staff the breakfast was spot on plenty of variety rooms nicely laid out,roof top pool lovely spa gym flotation pool massage bed on the next level up from the pool all in all a beautiful place to stay.

Room tip: Sea view is the best bet
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2018 via mobile

Wow, what a hotel. It says it's a 4 star hotel, but it should be a 5 star. Beautifully designed, staff who are friendly and clearly understand what it means to provide an excellent service to all their customers. Food was very delicious, everynight a good selection to choose from. All the rooms kept spotless. The Spa facilities, so much to choose from floation pool, steam room, salt room, sauna, hydra pool all free to guests. Tried and tested and can confirm they will make you feel relaxed and stress free. All sun beds around the pool and beach area are all free to guests. As you can see with all this on offer our holiday perfect. Thanks to all the staff for making our stay so relaxing and enjoyable.

Date of stay: October 2018
Trip type: Travelled as a couple
3  Thank jachappell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2018 via mobile

Waited forever for an overpriced cold cup of coffee from less than interested waiter. Just had a re-vamp so quite modern. Great location right on the paso with own beach bed. Due to the consistent slow and surly service the staff let this place down badly.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Ned E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2018

This was my second visit to this hotel. It has a superb location; on the paseo in front of the beach. The paseo is 3.5km long and provides excellent exercise. The hotel is little changed from 4years ago. The bathroom is excellent with a walk-in shower. My room overlooked the carpark (not worth the premium for a sea view).
Most disappointingly, the restaurant is jaded. Although the food quality is very good, the self service facilities are crowded and not, in my view, worthy of 4 stars.
With the exception of the Marina bar staff, all employees were happy, pleased to talk to clients and helpful.

Room tip: Car park side rooms noisy. Not worth premium for sea view.
Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
2  Thank Wally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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