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Reviewed 18 April 2020 via mobile

Very clean, beautiful room and view. Nice coffee in the mornings. Excellent location could not be in a better spot, right next to the best bars, restaurants and markets. I look forward to coming back again.

Date of stay: November 2019
Thank 964nukka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelarenalbilbao, Manager at Sercotel Arenal Bilbao, responded to this reviewResponded 21 June 2020

Dear 964nukka,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

David del Campo. Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2019

Great location, nice & helpful staff. It is close to bars & restaurants. Easy reach to tourist attractions. In the night it was noisy from the traffic. We could hardly go asleep. Good value for short stay.

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
Thank AlexanderL3315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelarenalbilbao, Manager at Sercotel Arenal Bilbao, responded to this reviewResponded 8 December 2019
Google Translation

Estimado Alexander:
Un placer haber contado con usted entre nuestros clientes. Confiamos en que vuelva pronto a visitarnos en Bilbao, o en cualquiera de los hoteles de la cadena Sercotel.
Atentamente:
David del Campo. Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019

Great location, nice staff, breakfast was good and room nice. BUT, having an outer room, overlooking the street, it sounded like people were talking on our balcony all night long. Thankfully a quietist Saturday night, but really poor sleep for both of us. Reception acknowledged this as a problem. Hopefully sound proofing is planned as part of the ongoing refurbishment works

Date of stay: July 2019
Thank BarryR328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelarenalbilbao, Front Office Manager at Sercotel Arenal Bilbao, responded to this reviewResponded 25 August 2019
Google Translation

Estimado/a Huésped:
Un placer haber contado con usted entre nuestros clientes.
Con respecto a su proposición, será trasladada al departamento de mantenimiento, todas sus sugerencias de mejora son bienvenidas y evaluadas minuciosamente para mejorar nuestras instalaciones y servicios al máximo. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos tener la oportunidad de darle la bienvenida nuevamente.
Reciba mis más cordiales saludos,
David del Campo. Jefe de Recepción

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Reviewed 28 July 2019 via mobile

Public underground parking is available which is quite close to the hotel although you can park outside of the hotel to unload/load. There are lifts to all floors and the hotel is ideally situated right next to the old town.
Rooms very clean and quite spacious and the staff communicate well in English. Bedrooms have aircon.
We got a 10% discount off of our car parking make sure to get your ticket stamped..
The hotel also provide a very good buffet style breakfast as well which was plentiful and varied.
Would book this hotel again when next in Bilbao.

Date of stay: July 2019
Trip type: Travelled with family
Thank JeffR605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelarenalbilbao, Front Office Manager at Sercotel Arenal Bilbao, responded to this reviewResponded 28 July 2019
Google Translation

Estimado/a Huésped:
Gracias por la puntuación otorgada y comentario tan positivo.
Ojala pueda repetir estancia con nosotros tan pronto le sea posible.
Reciba un cordial saludo:
David del Campo. Jefe de recepción.

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Reviewed 14 July 2019

The Hotel is right downtown. We travelled there by car and the parking lot recommended by the hotel was right across the street, perfect.
The staff there,especially at check in was so nice and helpful. The room was newly renovated with new flooring and a nice little balcony. We really enjoyed it and would go there again.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Mel123456Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelarenalbilbao, Front Office Manager at Sercotel Arenal Bilbao, responded to this reviewResponded 28 July 2019
Google Translation

Estimado/a Huésped:
Muchas gracias por puntuar tan positivamente nuestro establecimiento. Confiamos verle de nuevo entre nosotros o en cualquiera de los hoteles de la cadena Sercotel Hotels.
Atentamente:
David del Campo. Jefe de recepción.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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