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All reviews great location opening the window guggenheim museum fresh orange juice within walking distance lobby bar modern hotel side street central location would stay again hotel parking the river minute walk airport bus double bed room was large standard room
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Reviewed 13 January 2020

We have stayed at Mercure Bilbao Jardines de Albia during our New Year's Holidays 2019-2020. The Hotel is located pretty close of Corte Ingles and the main street crossing over Bilbao. The rooms are not very large, but they are perfectly clean maintained. The breakfast has multiple choices and fresh orange juice. The main impressive thing in the Hotel is the attitude of the Staff. They are always kind and eager to help for the various needs we have had: restaurant reservations, tourist and shops information. Moreover, they offered us a special New Year dinner inside the hotel restaurant. In the rooms they offered a courtesy bottle of wine and two glasses with grapes to be eaten in the New Year Eve. We strongly recommend this Hotel for a stay in Bilbao.

Room tip: Unfortunately the Rooms don't have a good street view. But the upper floor looks better to us.
Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank alfilip52
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Sito Pons, General Manager at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 13 January 2020

Dear Guest,
Thank you for taking the time to share your kind review.

We are glad we were able to provide you with the high standards you expect and thank you for your recognition of our team's excellent service. We do try to make sure that our guests have all that they need for a great stay and so it really means a lot to know that you felt so welcomed and well taken care of.

We hope to welcome you back and we wish you all the best for the coming year.
Best regards,

Sito Pons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2019 via mobile

Good location and excellent staff.

Check in was quick and easy. Our room was on the 5th floor and to the rear of the hotel.

Room had all the facilities that would be reasonably be required. Very good shower. The room was a little small and cramped and the decor a bit dark - other than that it was fine.

Date of stay: November 2019
Trip type: Travelled as a couple
1  Thank gT997
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Sito Pons, General Manager at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 9 December 2019

Dear Guest,
Thank you for taking the time to review your stay with us.

It is great to know that our location met your expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We would like to let you know that we do have varying rooms sizes and types, and our team is always ready to help our guests find the one most suited to their needs. Also, we have taken note of your remark regarding the room and passed it to the relevant department.

We hope to welcome you back.
Best wishes,

Sito Pons, General Manager

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Reviewed 4 December 2019

What a lovely find - very nice, modern hotel in a central location. Staff were friendly and helpful, especially 2 ladies in bar area, whose names I didn't get. Our room on the 5th floor was beautiful - very clean and very quiet. Massive bed and plenty of towels, extra pillows, toileteries. Breakfast was good, area where you could get omelette or fried eggs etc - usual suspects of cereal, toasts, - coffee was good
A short walk to Gran Via, some great little bars nearby.
If you are coming by bus from the airport its only about 10 minute walk from Plaza Mayou.
Overall very impressed - Thank you Mercure

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank 4gomadinIstanbul
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Sito Pons, General Manager at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 4 December 2019

Dear 4Gomadinistanbul,
Thank you for such a positive review.

It is great to know that our location was ideal for you. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.

We look forward to welcoming you back.
Best wishes,

Sito Pons, General Manager

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Reviewed 18 November 2019

Staff is frendly an helpfull, rooms are ver nice and well quiped, with a minibar and nice bath room. With the help of the reception I managed to get wifi working, then it worked well. Hotel is within walking distance of the Guggenheim museum, big shop of Corte Ingless is nearby, also very close to lots of bars and restaurants. We liked it. Butbe aware in November it rains a lot in Bilbao. Hotel has a spa at a surcgarge of 15 euros per person, no sauna. Breakfas is buffet, and very good.

Room tip: We had a room on 5th floor back side of hotel, very quiet
Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Jaap v
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Sito Pons, General Manager at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 19 November 2019

Dear Jaap,
Thank you for such a positive review.

We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. Thank you for highlighting our location. Your kind words about our location would definitely benefit our readers. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.

We look forward to welcoming you back.
Best wishes,

Sito Pons, General Manager

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Reviewed 16 November 2019

The room was good and vonvinied.
The location was very good.
The breakfast was great
The service was very nice.
The hotel parking was too expensive, I was charged 100 EUO for 4.5 days ! I was not informed in advance about the parking price.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Inspire300596
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Sito Pons, General Manager at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 18 November 2019

Dear Guest,
Thank you for taking the time to share your valuable review.

We are happy that the room was to your liking. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aims to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We assure you that we try to inform all the guests regarding the parking price upon arrival. Also, the information is on our web site. We do try to maintain our prices competitive. However, we have taken note of your remarks.

We hope to welcome you back.
Best wishes,

Sito Pons, General Manager

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