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All reviews overlooking the square old town beautiful hotel guggenheim museum airport bus valet parking perfect location breakfast buffet room was spacious casco viejo city direction
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Reviewed 25 October 2019 via mobile

Joy is a total Joy! She is intelligent and kind and a great person! We had an excellent time at breakfast because of Joy! She works so hard to make everyone happy! She has a beautiful smile that makes everyone smile back.

Date of stay: October 2019
Thank S8956KZjessicas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 October 2019

This was my first time in a hotel like this. Very nice hotel in the hearth of the city just a walk away from restaurants and a Guggenheim museum. We had a short business visit just for one night but i really enjoyed staying here. Room was very cleand and the bed was a size of football field.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank AleksTii
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Passenger47573885865, Director de Relaciones Públicas at Hotel Carlton, responded to this reviewResponded 29 October 2019

Dear guest, we would to thank you for staying at the Carlton hotel and for telling us your experience in it. We are very pleased to know that you have enjoyed your accomodation and we hope to see you again very soon. Best regards.

Yolanda DH
Aránzazu Hoteles PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019

We really enjoyed the Carlton's old-world charm and location in the wonderful Bilbao. The hotel is a 4* property (not 5 tbh) and the price very reasonable, and thus accept some of the criticisms offered by other reviews.

However, the "fine-dining" restaurant is a slur on the cuisine of Bilbao, which we found as exceptional. Here is our review

Service or should I say lack of service
We booked a table to eat in the hotel after a tiring day out in San Sebastián. We have been so impressed by our culinary experiences in Bilbao and will review them separately. Sadly Artagan was the worse service I’ve experienced in years and in a 5* hotel’s restaurant - more like Fawlty Towers on a bad day. We arrived and received a cold and rude “welcome” before being shown to an empt)y restaurant and left to sit with a menu but no water, drinks menu or bread. After 15 minutes of listening to waitress chatting on phone we walked out! She didn’t even finish the phone call and turned her back as we left. After failing to find somewhere to eat, we returned to hotel whom did help us find another restaurant, which was very good.

The hotel management must sort this out otherwise this restaurant will become a laughing stock, where only tired and sad conference attendees eat.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank bpfamily
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 September 2019

This is a very grown up hotel situated right in the middle of the city about 10 minutes walk from the Guggenheim and, in the other direction, the City Fine Art Museum. Staff were friendly, helpful, and efficient. The hotel has an underground car park - it is apparently small so the staff take your car there, but you can pull up right outside the front door; your luggage is removed from the car and magically appears in your room, when leaving, the process is reversed. We had booked a junior suite several months in advance and were amazed to be installed the the Hotel's enormous and seriously luxurious Imperial Suite at no extra charge because the hotel was full, so full marks all round. Breakfast is buffet style, excellent with a very wide choice. We'll be coming back!

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Philip A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 September 2019

Absolutely loved the hotel, we stayed here for 2 nights in Sept 2019, the room was clean, very big, had great view of square on 2nd floor. Aircon was good (in takes time to come on so be patient) , we didn't eat here & ate in local area but we did use the bar & the service was great. Id highly recommend the hotel

Room tip: Wait for Aircon to come on, it takes time. 2nd floor has great view of square
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank luvhol
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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