We really enjoyed the Carlton's old-world charm and location in the wonderful Bilbao. The hotel is a 4* property (not 5 tbh) and the price very reasonable, and thus accept some of the criticisms offered by other reviews.
However, the "fine-dining" restaurant is a slur on the cuisine of Bilbao, which we found as exceptional. Here is our review
Service or should I say lack of service
We booked a table to eat in the hotel after a tiring day out in San Sebastián. We have been so impressed by our culinary experiences in Bilbao and will review them separately. Sadly Artagan was the worse service I’ve experienced in years and in a 5* hotel’s restaurant - more like Fawlty Towers on a bad day. We arrived and received a cold and rude “welcome” before being shown to an empt)y restaurant and left to sit with a menu but no water, drinks menu or bread. After 15 minutes of listening to waitress chatting on phone we walked out! She didn’t even finish the phone call and turned her back as we left. After failing to find somewhere to eat, we returned to hotel whom did help us find another restaurant, which was very good.
The hotel management must sort this out otherwise this restaurant will become a laughing stock, where only tired and sad conference attendees eat.More
- 011 34 913 98 56 90
- Free Wifi
- Room service