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Reviewed 7 July 2015

Good located hotel with some of the 5* amenities. Very good service, clean rooms, easy to access, walking distance to the Cathedral and commercial area. We did miss a pool at the end of the afternoon. After walking under the warm sun of Sevilla, you need a place to refresh. Unfortunately, the hotel has a nice terrace with the view of Sevilla but it doesn't offer a REAL pool to its guests. In general, good location and very good service.

  • Stayed: July 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank AMelo0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones con Clientes at Gran Melia Colon, responded to this reviewResponded 8 July 2015

Dear Guest,

I would like to thank you very much for having chosen the Gran Meliá Colón and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests.
We highly appreciate your comments, thanks to them we continously strive to strengthen the points that need to be improved.
As a member of the exclusive Leading Hotels of the World our commitment is always give our guest the best service and facilities.
Looking forward to welcoming you at The Gran Meliá Colón
Best Regards,

Esther Villanueva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2015

Lovely hotel around 10 - 15 minutes from most of the major historical sights and 5 minutes from shopping. Great rooms with all the right amenities (beds are a little firmer than most hotels). Good breakfast. Really nice staff from check in to check out. The people were really helpful. The only thing that could be improved on is the knowledge of the Concierge. You need to pay them to eat in the restaurants. I had to have them give me a list and would research myself as some of the ones they recommended were not well reviewed. Pay them to eat out so they can speak with knowledge and not tell your guests "Everyone says it is good". Train them with knowledge to inspire confidence in their recommendations. The reception and door men had some good suggestions. Also, eat at their Tapas restaurant. Great food and staff. Would definitely stay here again. Thank you for creating such a lovely oasis.

Room Tip: Had panoramic room with view of cathedral on higher floor. Great A/C.
  • Stayed: July 2015, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this reviewResponded 4 July 2015

Dear Mr. Brad,

On behalf of myself and all the staff of the Gran Melia Colon, I would like to thank you for having chosen us for your stay in Sevilla, as well as for taking the time to post your comments on Medallia.

We highly appreciate your comments about the concierge, thanks to them we continuously strive to strengthen the points that need to be improved.

Once again thank you for having chosen us for your stay in Sevilla and for your feedback, we really appreciate that.

Looking forward to welcoming you at The Gran Meliá Colon


Best Regards,

Esther Villanueva

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Reviewed 1 July 2015

Highly recommended for the beautifull and large rooms (premium room), the very kindly and helpfull staff, it is very peacefull and quiet in the hotel, the location was excellent , the breakfast is very good with a lots of choices, the bar has good cocktails and there is a very good restaurant 'Burladero' !

Stayed: June 2015
1  Thank j0elle59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this reviewResponded 4 July 2015

Dear Guest,

We would like to thank you for sharing your comments regarding your stay at Gran Meliá Colón.

It is always a pleasure to receive positive feedback!

It will be a pleasure to share your experience with our staff, and with Burladero Restaurant Team as well, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you in the near future.

Best regards from Seville!

Esther Villanueva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015

Stayed there in early June for 4 nights. Room was very comfortable (air conditioning worked great), the buffest breakfast is fantastic, really nice roof top desk with some lounge chairs and a small Jacuzzi hot tub.

All the staff was very gracious and helpful when it came to questions or assistance needed. Location is great - about 20 minute walk to the Alcazar Palace area. Hotel is in a nice, quiet area, which after running around all day, shopping, sight seeing or doing whatever, is a nice relief. Had dinner one night at the on site restaurant - service was great and food was excellent.

  • Stayed: June 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank JackKEvanstonIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this reviewResponded 4 July 2015

First of all, I would like to thank you for having chosen us for your last stay in Sevilla, as well as for taking the time to post your opinion on Tripadvisor.

We really appreciate your comments, it is very important for us and it help us with our continuing effort to exceed the expectations of our client.

Thank you once again and we hope you come to visit us again soon.

Sincerely,

Esther Villanueva

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Reviewed 29 June 2015

This hotel is luxurious from the entrance porch right through to the rooms and the pool area. We were there for 3 days and had a super stay. We didn't eat at the hotel so can only comment on the rooms. The room had a lovely red corner settee and the room itself was enormous with a large bed and plenty of coffee for the coffee machine. We had a mini bar also. The bathroom was magnificent with a Jacuzzi bath, separate shower and toilet and lots of toiletries for us to make use of. The hairdryer was a massive bonus. The staff, although polite, did lack the friendliness I would expect from such a hotel. My daughter, fluent in Spanish, did the talking so the lack of friendliness was not due to the language barrier. I would definitely recommend this hotel and indeed Seville itself as a superb place to take a break.

  • Stayed: June 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank tracy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Villanueva, Director de Relaciones Públicas at Gran Melia Colon, responded to this reviewResponded 5 July 2015

Dear Guest,

We appreciate your comments regarding your stay at the Gran Melia Colon. It is always a pleasure to receive positive feedback.

I will share your comments about our team with them, who I am sure will be encouraged by your remarks.

If you have the opportunity to come back to Seville, we would like to suggest you to visit to our restaurant Burladero.

Looking forward to welcome you back to the Gran Meliá Colon

Esther Villanueva

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