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Gran Hotel Guadalpin Banus
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Reviews (1 031)
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All reviewsjunior suitepuerto banusmistral beachhot tubsea viewpool areabeach pathcd playerrooftop terracebeach barchampagne bardining tablelovely hotelbeach fronthuge balconyreception staffout of season
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Reviewed 18 May 2016

Arrived to find we couldn't get into our suite till 4pm,tired as we had been on an early flight.paid extra for an upgrade,very disappointed to find bathroom hadn't been upgraded for years ,shower was in bath ,dangerous to climb in.wotse of all was told English TV,well if you can count BBC world news and one religious Chanel fine.there was every other counties channels,about 40 German ones!when I complained was told it was England's fault for moving the satellite dish ,this from a 5star hotel.

  • Stayed: April 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Bramblewood47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 21 May 2016

Dear client,

First of all we would like to thank you for choosing Gran Hotel Guadalpin Banus for your stay in Marbella and for your time in sharing your review on Tripadvisor.

We are very sorry that upon arrival you had to wait until 16:00 hrs to get the room, which is the official time to check in. Even thought, we have the rooms ready before this time in most of the cases, although we follow all established procedures, sometimes some unpredictable situations make it difficult to our Housekeeping department to have the rooms ready at a proper time.

We constantly investing in different projects to improve our hotel facilities and services. We have already started with the refurbishment and the restyle of the rooms.

Regarding your comment for the English channels, we would like to inform you that we do have more then 10 channels normally, but by the time of being in the hotel, there has been an issue with the satelite out of our control. We are working on solving this matter, so we hope in some future stay you can be able to enjoy more English channels.

It has been a pleasure to have you staying with us at Gran Hotel Guadalpin Banús and we would like to welcome you again to our Hotel in the near future.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016 via mobile

Just returned from an all girls weekend in the Guadalpin Banus. A lovely hotel in an amazing location..... On the beach and within walking distances of Ocean Club and the harbour. Had a top floor suite with a rooftop terrace and hot tub. The room was occupied by three and the third bed wasn't the best and was poorly situated in the lounge area which didn't have any blinds or curtains so resulted in early morning wake up. The hot tub was over chlorinated and could do with a good clean but overall the room was a great place to relax and enjoy the sun and sea views. Breakfast was good with lots to choose from and the terrace bar and half board restaurant were very good.
All in all a great trip and perfect location for a mixed age group (20 -50 year olds) ..... Would definitely return.

Stayed: May 2016, travelled with friends
Thank MrsJAW_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 21 May 2016

Dear Client,

Thank you very much for your kind and detailed feedback regarding your recent stay in Gran Hotel Guadalpin Banus.

We are very happy to know that you enjoyed your stay, your room and our buffet breakfast. There isnt any feedback without mentioning the variety and quality of our buffet.

Regarding the remark for the curtains in the lounge, we would like to inform you that on request you can have this matter done by the housekeeping department. As all the suites are one bedroom, we do not put a dark curtains in the lounge in order to enter sun and have some light, but in cases like yours where there is extra bed, we can always sort out this request.

We sincerely hope to welcome you back for another unforgettable stay.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2016

Having stayed at the Senator Banus hotel in Estapona summer 2015, we thought it would be sensible to stay at the Guadalpin to see what everyone was talking about. For me they are blinded by the hotels location as it is certainly not 5 star once you are inside. The room a junior suite, was drab, en suite was not clean, cobwebs from the spotlights, the runner from where I assume the internal toilet door had been removed, had years of brown grime around it. Toilet seat became detached and the replacement tiles with drilled corner in the side of bath just looks awful. The half kitchen is fine, two tea cups, a teapot, expensive, very expensive mini bar but no kettle, you have to asks or one? It arrives, you have to get teabags from breakfast as nothing is available in your room, you ask for milk, it comes in a jug but it's still UHT...give me strength! As said in other reviews, the layout or how to get the best of the hotel during your stay is not explained in person or in the literature in the room. The Hen/Stag parties staying at the hotel over bank holiday weekend were very well behaved, we never heard them. Staff were lovely, breakfast staff were a bit hassled but not too hassled to let a man who was not staying at the hotel have a breakfast, can anyone walk in off street and have breakfast, again not 5 star protocol. Sadly not value for money, relies on its position to give it the extra star value, owner/management need to get on with the refurbishment quicker. I would only stay again in a refurbed room and if we were going with friends who insist on going there, if just a couple then it's the Senator Banus for us.

Room Tip: Insist of refurbished room with pool or sea view
  • Stayed: April 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Bozzaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 15 May 2016

Dear Client,

Thank you very much for your comments, we appreciate a lot the balanced view of the positives and negatives. We value every comment as everyone is entitled to have different opinion about our hotel, the facilities and the service.

Thank you very much for your acknowledgement of the job and attitude of our staff. We have informed all the departments about your kind comments towards us. We truly appreciate them.

In reference to your remarks about the rooms, I would like to inform you that we have already started with the refurbishment and the restyle of the rooms. I hope in a future visit you can notice the difference.

I am very sad about your disappointment in us. I would appreciate the opportunity to welcoming you again in Gran Hotel Guadalpin Banus and hoping your impressions about our hotel will get better in a possible next stay and you will return your trust to us.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2016 via mobile

Arrived here in the rain But no problem! As we opened the taxi door there was a umbrella toting doorman to greet us. We had booked a standard twin room for 6 nights and although it was well appointed and comfortable it lacked wardrobe space. So we called down to reception to see if we could relocate to a bigger room and although they were full, they managed to find us a lovely suite. Nothing's too much trouble for these guys. Location is Ideal. Breakfast is Great. Room service is Quick. We have stayed in Banus at a variety of places in the past but we have now found a hotel that we will Always return to. Top Marks!

Stayed: May 2016, travelled as a couple
Thank GrantB123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 15 May 2016

Dear Client,

It is always a big pleasure for us to know that you enjoyed your stay with us and we met your expectations. We would like to thank you for your time in sharing your experience with the rest of the viewers on Tripadvisor.

We are so pleased to read your positive comments about our staff and all the services in total, including the buffert breakfast. I will share your opinion with our staff who will be more then happy by your remark.

It would be an honor to have you back at Gran Hotel Guadalpin Banus very soon.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel guadalpin Banus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2016

I have just returned from a long weekend at this hotel. This hotel looks great from the outside, the rooms are a bit dated and the stair ways and lifts look tired. The pool area looked great - we however never got to try this out as it rained all weekend! The rooms were adequate and ours had a lovely poolside view and we could also see the sea a we bit. The bathroom was very spacious just a little bit dated. The cleaners were great they came in everyday with fresh towels.
The hotel staff were lovely, nothing was ever to much bother for them.
The only food we had was breakfast, it was great, lots of selection and lots of tables.
The hotel was in a nice location just along from the marina.
Overall I would return to this hotel and would recommend.

  • Stayed: May 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank achap92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 15 May 2016

Dear Client,

Thank you very much for your lovely & positive comments.

It is a great pleasure for all of us to host you during your visit and we are so pleased that you have enjoyed the stay and the services.

Regarding your comments about the rooms, let me explain you that we have already started with the refurbishment and the restyle of the rooms.

We hope to have the pleasure of serving you again in the near future in Gran Hotel Guadalpin Banus.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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