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All reviews rooftop pool old town turkish bath two double beds euro deposit air con el corte ingles sea view minute walk ceiling fan mini fridge hen weekend friendly hotel girls holiday bars and restaurants breakfast was excellent per day
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Reviewed 29 October 2018 via mobile

our room in the hotel was burgled at 5.30pm, the safe in the room was stolen & it contained all our valuables including our passports. There was no security staff on duty so the thieves simply walked out of the hotel with our valuables. Security staff are only on duty fromy 11pm to 7am. The hotel manager never said sorry, he was only concerned that other guests would not hear about the theft. The hotel is insured & third party theft is covered however despite all our emails we have not been compensated for what was stolen from us. We have had to retain the services of a solicitor.
Jim & kathy,
dublin

Date of stay: June 2018
Trip type: Travelled as a couple
8  Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2018

Excellent hotel to spend a nice holiday. The hotel is 7 minutes to walk to beach where is plenty of restaurants.
The staff is very helpful and the rooms are clean and well equipped. Good breakfast and dinner. For dinner you can have lot a choice along the beach also.
The hotel is located in a nice and quiet area, far from city noise but very easy to go in the evening for a walk along the beach for a drink. Old city can be reached by bus or 30 minutes walk. Puerto Banus easy to be visited by bus or by taxi.
I really enjoyed to spent the holiday at this hotel.

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank AncaO_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 12 November 2018

Dear guest,

Thank you for taking the time to leave your magnificent comments referring our hotel and location to other readers.

We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort of our guests. We were thoroughly pleased to read that your stay was a pleasant one.

Regarding our staff I will take your positive comments them personally. Our goal is that all our guests leave our establishments with surprising and enlightening moments and of course with wonderful memories of their holidays.

I would like to again express our gratitude and hope we be able to welcome you to our hotel on another occasion.

Attentively yours,

Mario Pérez
GM Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2018 via mobile

Stayed 3 nights in a superior room. Room had 2 double bed put together, bath and shower with separate toilet. Large wardrobe and ample drawer space. Dressing gowns and slippers also provided. It also had a balcony with a table and 2 chairs. Room very clean and modern.

Hotel lobby and bar very modern and clean, some earlier reviews stated dated. Was it this hotel!!

Hotel bar reasonable, did not use restaurant too many out of hotel to try out. Only lost one star due to location. Quite a walk to old town and the marina (20 mins).

If returning to Marbella would stay here again.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank 645ChrisO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 12 November 2018

Dear guest,

First of all, we want to thank you for choosing our hotel for your stay in Marbella.

We really appreciate your kind comments about all our services and facilities, as we are constantly improving them to provide maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one.

We stay in your entire disposal and hope that you return to visit us in other occasion, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay in our establishment.

Attentively yours,

Mario Pérez
GM Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

On arrival the first 5 keys didn’t fit the door, the receptionist was quite miserable from the start. She sent someone up and the door was fixed. Didn’t do breakfast they wanted €15 which was ok, but not a great selection. Pool area ok, cleaners did a good job. But all very tired. For a sea view they wanted an extra €25 per night. We were about 500 metres from the sea. Bathroom not good, door would not close, all warped from water damage. Nearer a 3*. Would not stay again.

Date of stay: October 2018
Trip type: Travelled with friends
2  Thank 328nigel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 8 November 2018

Dear Guest,

Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all what it could have been.

With respect to a bathroom incident, we are sorry that you have not advised the reception staff about this fact; they surely would have attended you, and would have found quickly a solution.

Regarding your comment about the breakfast , we consider that our breakfast buffet is well worth it as we offer more than 100 varieties of premium products, bread and freshly baked pastries, capsules Nespresso coffee and natural orange juice, not to mention our show cooking service where you can have scrambled eggs, fried eggs , omelets, bacon and so on.

We will take account your remarks and we will work on improving the points you brought out so that on your next visit you would find everything to you satisfaction.

Yours sincerely,
Mario Pérez
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

Amazing breakfast, as good a a 5*. Lots of choice and really good quality.
Rooms were great, very clean and spacious. Staff were not that friendly or happy. Great location to beach although bit of a hill down.

Date of stay: September 2018
Trip type: Travelled with friends
1  Thank Jen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 8 November 2018

Dear Guest,

We are happy to read that you felt very comfortable in our hotel. Thanks for sharing your opinion with us about your stay because it´s very useful for other guests who wish to stay in our hotel. We are delighted that you enjoyed your stay and our breakfast. Hope to welcome you back soon.

Yours sincerely,
Mario Pérez
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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