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All reviews junior suite a la carte restaurants dressing area sea view half board indoor pool lovely hotel buffet restaurant the general manager thalasso spa lobby bar taxi ride all inclusive package welcome drink separate shower kids club big balcony
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Reviewed 21 September 2018

From walking through the door to leaving every thing about this hotel was excellent. The warm welcome checking in set the scene for a great stay. Our room was massive and immaculate. The bed was huge and the bathroom was gorgeous. Air con was very good and the balcony view was great. Plenty of storage for clothes in a well equipped room. The pools were very well maintained and plenty of sun beds. The upper floor heated swimming pool had great views of the sea and massive sun beds. The main pool was large and the pool staff were 1st class. The bar staff could not do enough for you. Breakfast was brilliant and had a huge range of foods available. The egg chef was lovely and so friendly. All the food was delicious throughout our stay. The beach was a just outside the gates. Wonderful stay & gorgeous setting.

Room tip: All rooms seemed to have good views
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank nmaidwell123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, La Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 28 September 2018

Dear nmaidwell123,

Thank you very much for taking the time to evaluate our hotel on Tripadvisor and help other travelers make a wise choice.
We are proud of you comments and knowing that we have contributed to enhance your holiday makes us very happy. We are aware that a satisfied costumer is the best ever publicity we can have and we thank you for your kind recommendation.

We will share your praise with all the team, I am sure they will be very motivated about it.

We hope to see you again on your future travels

Kindest regards,

Management Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018

After reading some of the reviews I was a bit concerned over some of the criticisms but I needn't have worried. We were well impressed with our room, the bathroom and the enormous comfortable bed. The seaview was perfect. The breakfasts were really good with an enormous choice and the evening buffet was delicious with something to suit everyone's taste. The staff( with a special mention of Pepa and Katja ) couldn't do enough for us and made our stay very enjoyable. Can't wait to return. A very big thank you to everyone.

Date of stay: September 2018
Trip type: Travelled as a couple
4  Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, La Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 28 September 2018

Dear Jennifer E,

Thank you very much for taking the time to share you experciences with us on Tripadvisor.
We are pleased to read that you enjoyed our hotel, specially the room and its facilities.
Once again we wish to thank you for your nice words and hope to welcome you back on a future holiday with friends and family.

Best Regards,

Management Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018 via mobile

Myself and the champagne princess chose this place during our 10 day stay in Estepona.
Initial impressions were very good, a grand lobby and attentive staff. Both pool areas (an open one on ground level and an undercover one on the third floor) are exceptional. Very clean and well maintained with similar gardens.
It’s right on the beach and we paid for a deluxe sea view room. It was outstanding. The biggest balcony, more a terrace really, with outdoor seating, a huge room with a comfy bed and a large, well designed bathroom.
Breakfast was varied and tasty with food fresh cooked to order if requested. One big downside was the evening meal. We were forced to have a buffet there due to our late arrival. It was lacklustre and unimaginative yet cost €40 EACH! This is way too overpriced for the standard of food and is the reason I’ve elected to give 4 rather than 5 stars.
If you’ve stayed in 5 star hotels in Britain, DON’T expect the same, it’s not the Dorchester, but it is a very nice European 5 star. Well recommended.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Neglected_Potato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 20 September 2018

Dear Neglected_Potato,

Thank you very much for taking the time to evaluate our hotel on Tripadvisor and help other travelers make a wise choice. We are proud of you comments and knowing that we have contributed to enhance your relaxing break experience makes us very happy.

We take note of your suggestion about the bufett's price.

We are aware that a satisfied costumer is the best ever publicity we can have and we thank you for your kind recommendation. We will share your praise with all the team, I am sure they will be very motivated about it.

We hope to see you again on your future travels
Kindest regards,


Management Department

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Reviewed 19 September 2018

We are just back from a week at the Elba. We were pleased with the size of our room and its location within the hotel but this hotel should not be graded as a 5 Star and is probably only because of the spa that it is (we paid 190 euros per night).
Nice size pool and located directly on the beach but ideally you need a car to get around.
Loud music one day around the pool for a 30 min aqua aerobics session - which felt more like being in a 3 Star in Greece - very disappointing and no consideration for the vast majority of people not in the pool having to watch and listen.
You do not get the 5 Star experience at all from this hotel and the staff can be argumentative and quite rude.
Breakfast has a large selection of food but again the staff can be rude and if you arrive after 10.40am (breakfast is 7-11am) they will be packing up around and taking the food away.
A nice gesture would be to be offered a spa discount card or even an hour free entry for you on your stay to encourage you in - but apparently its 25euros a day - even if you just wanted to use the jacuzzi. We didn't bother. Complimentary water would also be a nice gesture and fairly normal for 5 Star hotels to be left in the room - you cannot use the ketttle to make the tea/coffee left in the room without it as we found out it tastes disgusting.
We expected so much more and would we stay there again - definitely not.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 14 December 2018

DearJulie L,

Thank you for taking your time to comment on your holiday at Elba Estepona . Your mixed feelings about our property and the approach of our employees is a sad news for us and not reflecting at all our goal to make every guest feel special and pampered throughout the stay. Thank you for pointing this to us. Sincerely,

Juan Manuel Galán
General Manager

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Reviewed 19 September 2018

I am really picky about hotel accommodation, but you have to try really hard to moan about this place. Few hotels I've stayed within Europe allow you to hear the sounds of the waves breaking on the beach. The beach is right by the hotel with no road to cross.

The place was kept brilliantly clean - housekeeping did a great job both morning and evening. Again, how many hotels turn down your bed and leave chocolates on the pillow nowadays. Junior Suite was huge with a massive bathroom with shower AND bath. They didn't stint on the toiletries, plenty of towels, robes, slippers and a lovely balcony.

Best gym in a hotel I've ever visited - complete range of cardio and weights. Never crowded. One gripe is that you have to pay for the spa usage - €20 per visit which is limited to two hours - you even have to pay if you book a treatment.

I thought the buffet was great - plenty of choice at breakfast, lunch and in the evening.

So all in all, I don't understand the complaints at all. Would definitely go back.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank MissMsMrsS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 19 September 2018

Dear MissMsMrsS,

First of all we want to thank you for your review. It has been a delight to welcome you at our hotel and we are happy you liked your stay.

Our clients benefit from the best price for the thermal circuit, being only 20 euros per person during 2 hours.
If you prefere, you can reserve a stay or a tarif which includes a determined quantity of access to the Thalasso Spa.

We highly appreciate your feedback as we are always eager to improve our services .

We are looking forward to welcome you again soon.


Best Regards,
Management Department

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