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All reviews across the river short walk over the bridge glashaus restaurant club room rhine view hohenzollern bridge beer garden old town cologne cathedral excellent hotel main restaurant rooms are spacious perfect location excellent stay train station trade show the air conditioning
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Reviewed 25 June 2018

Really enjoyed our 3 nite stay here last month..........the continental breakfast every morning was filled with tasty breakfast goodies; incredible loaves of bread, fresh juices, pastries galore, loved the bologna salad and mini meatballs !!..........have a cold beer and a tasty burger at legends very very delicious indeed...........extremely clean room with a stunning view of the cathedral and rhine river and the staff were very attentive and helpful......go to gym/spa if you have the time; it was refreshing clean and loved that steamroom....a quick walk into old town across the hohenzollern bridge which is always a fun time (get a lock with your name on it and attach to bridge )...this was our first leg of the european trip and they treated us wonderfully.......

Room Tip: river/cathedral view
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank danocappelletti007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 5 July 2018

Dear danocappelletti007,
Thank you for your kind words on TripAdvisor!
I am overjoyed to have read all of the positive aspects of your stay and to know that you left our hotel feeling relaxed and completely satisfied. I will be sure to pass your praise along to our team, as this serves as a great motivation to continue our excellent service. I hope that we will have the great pleasure of welcoming you back to our hotel once again! Until then, we wish you a pleasant and safe journey through Europe. Enjoy!
Best Wishes from Cologne,
Robin Saunders
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

Great location with a great view of the river. The hotel, however, is average. The lobby interior look like they have recently been updated. Rooms are spacious but nothing special (except the river view). Food in the restaurant is not bad. Service is not bad. Staff are friendly but nothing extraordinary.

You're supposed to be able to check out on the Club level (which we were looking forward to) but discovered that it is only staffed during the period between check out/check in time. The rest of the time, there is no agent at the desk. So we ended up not checking out as there was a long line in the lobby (and did it by phone). Gym is adequate and pool is quite good for a hotel pool.

I only stayed for 1 night so this was adequate and good value.

One critique is the location of the entrance...I think there may have been construction nearby but the roads didn't seem wide enough which made it challenging for drop off/pick up and valet which resulted in long delays and long lines during peak times. Not sure what can be done about it though...just a comment.

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank CLGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 5 July 2018


Dear CLGT,
Thank you for taking the time to leave us a feedback on TripAdvisor.
I am glad to see that you somewhat enjoyed your stay at our hotel, and that you thought highly of our hotels location as well as our unique views of Cologne.
I am sorry to hear about the inconveniences which you experienced at the front desk and can ensure you that this does not speak for our standards.
Please be informed that we are building two new restaurants in front of our hotel which will be completely finished in October. It may delay the valet section every now and then when materials are being loaded off, but it will all be worth it when we welcome our two new culinary outlets to our family this fall. We hope that you join us again after the opening so that we can ensure the perfect stay, which you deserve.
Best Regards,
Robin Saunders
General Manager

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Reviewed 22 June 2018 via mobile

Good hyatt hotel
finding it was a little difficult but once found was good valet friendly and welcoming

Front desk friendly and professional good information on local attractions and given a map.

Room was great on club level first hotel in this Europe 5 hotel stay that has a door that stays open so you don’t have to fight with the door to get you luggage inside.

Best shower hard water pressure and bathroom great layout.

The bed was huge and firm my only complaint was the terrible pillows I had 2 folded over and they were still bad

The aircon worked ok

The club room was good for breakfast the host was very active in helping every one in the club.

Stayed: June 2018, travelled with friends
Thank BRT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 5 July 2018

Dear BRT K,
Thank you for the great feedback on TripAdvisor.
I was very happy to read that you enjoyed your time at our hotel! It is our primary goal to ensure that every guest leaves our hotel feeling completely satisfied with our services. I was very happy to read that you our service, our regency club, and our suite bathrooms. We take pride in giving our guests the best experience possible and are always happy to receive such positive feedback.
We hope that you join us again soon and hope that we can make your next stay, a perfect one.
Best Regards,
Robin Saunders
General Manager

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Reviewed 19 June 2018 via mobile

We stayed here for one night. The room was relatively big and definitely clean. It was however much too warm. We set the air conditioning at the lowest setting but it was not ok. Breakfast was great, except for the tea! Staff were efficient.

Stayed: May 2018, travelled as a couple
Thank Bizzy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 5 July 2018

Dear Bizzy6

Thank you for the feedback on TripAdvisor.
It was a pleasure having you as our guest and we were happy to see that you enjoyed your time at our hotel. It is our main goal to ensure that every guest experiences comfort and relaxation during their time with us. We have taken your comments to heart and hope that you join us again in order to make your next stay a perfect one.
Best Regards,
Robin Saunders
General Manager

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Reviewed 18 June 2018

we needed a place to stay after a late night in köln. the hyatt is my go-to hotel, and i've never been disappointed, though i must say that the hyatt cologne desperately needs a facelift. the decor and electronics in the rooms and hallways are rather dated. the bathroom was clean, and as always, hyatt service is very good to world of hyatt members. i'd requested a late checkout and a late checkout i received. garage parking is rather spendy (35€), and i would have liked to have been informed of the price before i'd parked there. not bad, hyatt köln, but there is room for improvement.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank angrylilazngrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 19 June 2018

Dear angrylilazngrl,
Thank you for taking the time to share your experience with us on TripAdvisor.
I am honored to hear that you enjoyed our service as our valued Hyatt Member. We take our guests satisfaction very serious and it is our primary goal that every guest leaves our hotel feeling completely satisfied with the urge to return.
I have communicated this feedback to our departments as it helps us grow and provide an excellent hotel to our guests.
We hope that we will have to pleasure of welcoming you back soon in the hope of making your next stay, a perfect one.
Best Regards,
Robin Saunders
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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