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Reviews (274)
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All reviewsfrankfurt airportapple tvshuttle schedulecourtyard viewthe room service foodspacious lobbynice furnishingsihg rewardsair circulationfree shuttlethe breakfast buffet was greatother hotelsafter midnightlarge showereuro chargebed and breakfastreception team
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Reviewed 3 weeks ago via mobile

Stayed here for a day between my trips.
Right from checkin to restaurant the service was excellent.
The only thing I did not like was when I called for AC problems. I was on phone and guy from house keeping asked me to see what’s on screen. Normally IHG they come to room

In any case My thanks to Alexandra who is full of energy; Ermios; Antonella and Tim for great customer service at restaurant.

Also my thanks to front desk staff Christoph: Lieboyan, Arici and Rica among others.

Thanks all!!






Stayed: June 2018, travelled on business
Thank Vivek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

November 2017, i stayed a Night with my brothers in this hotel. We booked a triple room in this hotel and thought to have big size room due to number of guests as well as due to its location at airport.

To our astonishment, room was just like a cage for us. We couldn’t open our luggage as well and slept without doing any work.

Breakfast was okay as per standard of holiday inn.

There is not a proper designated room for left luggage as well for which we have to debate with the people at reception.

Being situated at airport, the complaints we faced shouldn’t be there.

Stayed: November 2017, travelled with family
Thank Gohar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Terrible experience!! Rooms are nice but the customer service is poor. Tried to order room service and they would pick up the phone and hang up on me. Continued trying to call for 25 minutes with no success. Front desk and room service would pick up the phone and hang up. Eventually they called me back (which means they were aware who was calling them) and asked what I wanted. The guy on the other side of the phone kept asking ‘what do you want’.
Decided to go to the lobby and have the dinner buffet which was very poor. If you need to come to this hotel, make sure you go elsewhere to eat. The gym is tiny, I think if there’s two people working out there they will faint. Horrible horrible experience!

Stayed: June 2018, travelled on business
1  Thank Eugenia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Shuttle serves both Terminal 1 + 2 every 30 minutes before noon & late afternoon & evening. Only once an hour mid-day & does not operate after midnight, until the following morning. There is a charge unless the hotel provides you with tokens for your return. About 1 mile from airport, in an area with numerous other new hotels specifically for airport passengers, with others currently under construction. There are no bars, restaurants or stores in the surrounding area, since it is strictly an area for airport passengers to overnight, & a few office buildings. Hotel is new, with friendly & courteous staff, & has an attractive layout & a pleasant restaurant & bar & an outside seating area. Rooms are nicely decorated & spotlessly clean. Will use it again.

  • Stayed: June 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank 1globaltraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

New hotel with good comfortable room, good for overnight stay if one has early morning flight.
No normally provided complimentary items like bottled water in the room. No minibar or such Services’s

Check in was efficient and staff friendly.

Free shuttle to/ from airport but only each half hour, so if it’s missed you will have a long wait

Stayed: June 2018, travelled on business
Thank vahehg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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