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Reviewed 11 June 2018 via mobile

Room was exceedingly hot, staff sullen. We had an overnight stay with a coach trio, dinner was included but they did not provide enough food. Staff unhelpful. Would not stay here again! Charge for water from vending machine exorbitant.

Stayed: June 2018, travelled as a couple
Thank Marree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, General Manager at Leonardo Hotel Hamburg-Stillhorn, responded to this reviewResponded 18 June 2018

Dear Marree,

thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

i.a. Natascha Seba - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

“We always ask for a specific room, because it's easier getting the dogs in and out from there. And I always get it. This time we were on our way to a book release and had to bring 200 kg of books to the room, so the easy access was particularly appreciated. Staff is so serviceminded and friendly - and we always feel very welcome with our Bull Terriers.”

  • Stayed: December 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank IPROTECTED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Manager at Leonardo Hotel Hamburg-Stillhorn, responded to this reviewResponded 7 May 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Tina Appel - Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018

The room is spacious and comfortable, but the hotel needs remodelling. Breakfast selection is good and staff is helpful. However, the location is in the outskirt of Hamburg, without access to public transportation.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank DannyHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Manager at Leonardo Hotel Hamburg-Stillhorn, responded to this reviewResponded 30 April 2018

Dear Danny,

thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Tina Appel - Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018

The hotel's location just a few meters from highway A1 exit HH-Stillhorn is very convenient for those who arrive late and don't want to spend time looking for a hotel in the city or want to stay just one night and continue on their journey or have something to do in Stillhorn, like me. At the other hand this excellent arrival/departure position has its darker side which is noise. At least the rooms at the highway side.
Rooms are not modern, but clean and cozy, warm enough, breakfast is rich and staff very friendly. I was very satisfied.

  • Stayed: January 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank EvaF2Eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, General Manager at Leonardo Hotel Hamburg-Stillhorn, responded to this reviewResponded 9 February 2018

Dear Eva,

thank you for the great review of our hotel!
It is nice to hear that you feel so satisfied in our house.
We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Tina Appel
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017

This hotel has a large entrée and rooms. Nicely decorated although certainly not modern. Everything you need is in the room including shaving mirror, good light, a bath and sufficient space to stock your belongings. The tv set is a bit small should you wish to look at it from the bed (which in itself is large and comfortable). And from the coach you cannot see it. The floor is like most places in Germany with a carpet but all looks clean.
I was there in the upcoming Christmas period so it was all nicely decorated. Also the rooms and corridors give a cosy impression. When arriving late in the evening several coaches were parked near the hotel. Its location next to the highway just outside Hamburg makes it ideal for tour groups. However, at breakfast or in the bar, you wouldn’t exactly notice. Both offer good seating and a decent drinks/food choices. Attractive time savers. The hotel’s disadvantage: the distance from Hamburg central and no public transport connections. But that makes it a priceworthy choice.

Room Tip: I tried only one which was large and well-serviced
  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ortwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Leonardo Hotel Hamburg-Stillhorn, responded to this reviewResponded 18 December 2017

Dear Ortwin,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
The team from the Leonardo Hotel Hamburg Stillhorn wish you a nice Christmas time.
kind regards
Natascha Seba - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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