We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2 393)
Filter reviews
2 393 results
Traveller rating
718
1 210
359
75
31
Traveller type
Time of year
LanguageAll languages
More languages
718
1 210
359
75
31
Show reviews that mention
All reviews potsdamer platz checkpoint charlie fridge and microwave room divider s bahn station separate toilet and bathroom check point charlie walking distance single bed sony centre underground parking rooms are large around the corner family room the air conditioning central location bus stop
Filter
Updating list...
11 - 16 of 2 393 reviews
Reviewed 30 October 2018

We have stayed in Novotels several times, but except for being quite close to the city center this place has nothing i could recommand and even considering position you find better places for a lower price. Breakfast is okay, but the room is so small that if the place is booked it might be easier to eat breakfast somewhere else.
Staff is unfriendly and stroppy, rooms have not been cleaned properly: Toilet and bathroom are tiny and all made from plastic, including smell of a train toilet. Never ever again.

Room tip: stay somewhere else
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank anneliebing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis M, Public Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this reviewResponded 3 November 2018

Dear anneliebing, thank you so much for the important feedback and the personal review. We are sorry to read that you did not feel welcome. Please excuse the inconvenience. We certainly hope to serve you better in the future and would love to welcome you soon back to Berlin. Kind regards, Dennis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018

I have stayed in Novotel a few times in the past but my first time to use them in Germany. I grabbed a decent booking rate via Expedia because 1. the room space in photo was refreshing (a lot of hotel choices had very small rooms) and 2. I've often been satisfied with Novotel service and breakfast. Good points: 1. Transport to and from hotel was very easy as the station is right in front and you can walk to Potsdamer Platz (for history landmark and Mall of Berlin), Checkpoint Charlie and Friedrichstrasse (shopping street) very easily. 2. Room size was big compared to Ibis. Not-so-favorable points: 1. Reception customer service lacked hospitality, warmth and sincerity. 2. Breakfast buffet was plenty but not as delicious as the UK Novotel branches (I only ate scrambled eggs and sausage, and they were not great. I must say the croissant was good though). 3. Rooms were tired and old. The bathroom and toilet were made of plastic (not tiles) which felt weird. I must commend the cleaning staff for doing such an amazing job.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ExpatinDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis M, Guest Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this reviewResponded 25 October 2018

Dear ExpatinDenmark, thank you so much for your kind feedback and the important review. Your input is very helpful to us as we are constantly working on further improving our services. We as Novotel Suites, which is not identical as the regular Novotel you know from the UK, are taking your feedback very serious and would love to welcome you soon back to Berlin. Kind regards, Dennis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2018

Loved the location & the hotel. Loved how big, spacious, & comfortable the hotel was. It would have been a 5 stars, but there was no AC, when I called the reception is was very late, probably early AM & the reception guy told me there was AC in the air, never send anyone to check. It was bareably because nights in Berlin were cold, even though it was the summer.

Date of stay: June 2018
Thank ClauAlonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018 via mobile

We stay there a few nights.
It wasn’t a suite like it was written on a booking side (Ebookers) but the size of the room was a bit larger then normal.
Housekeeping worked well and be friendly and the Rezeption as well...
Nice bathroom...
Just non smoking rooms!
It’s ok for a 3 star hotel

Date of stay: October 2018
Trip type: Travelled with friends
Thank Nightlife1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2018 via mobile

We stayed at this hotel for 2 nights. We're arrived at the hotel at around 3pm and the room was not ready yet. Then we have to wait for about 40 minutes until we get our room. This is the only hotel that is very slow on check in since we traveled in Europe. The room and the bedroom is quite clean and spacious. But the dog smell in the hotel corridor and lift is quite strong. Although our family loves dog but we can't stand the dog smell in the hotel. The only reason I didn't give poor rating about this hotel because the room is spacious, the location of the hotel is good and our bedroom is quite clean despite the dog smell in the hotel corridor.

Date of stay: October 2018
Trip type: Travelled with family
Thank Hilsybilsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews