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Reviews (719)
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Reviewed 23 June 2018

My husband and I stayed here for four nights. The hotel is very close to the main train station which was great and the main reason that we chose it. Although super convenient, it didn't seem like the most desirable area as we saw a few fights nearby. Not the hotels fault though and we always felt safe in the area.

The rooms were ok. Decent size and included a desk and chair. It also had coffee facilities in the room which we like. We had assumed the bed would be a double or queen but it was two singles pushed together and each had separate single blankets which made things a bit uncomfortable. We didn't mention it to the hotel though. The shower was ok. It had quite a high step to get in to the tub so I wouldn't recommend it for people with balance difficulties. The water went hot or cold a bit also and didn't have very high water pressure. The bar area and breakfast were very good. The lifts to the rooms were quite small and felt a bit shaky.

The main negative with this place was the wifi. It was unusable. We'd connect and it would drop out multiple times and take ages to reconnect, only to drop out again. We tried to book a tour and couldn't connect so I went and asked the front desk for help. They suggested trying the computer they had in the business area. This also cut out as I put my credit card details in which was a pain but suggests it wasn't just us having the problem. In the end we got better wifi on the busses and at the train station. Very disappointing on this front and I wouldn't stay here again until I knew it was rectified.

Stayed: June 2018, travelled as a couple
1  Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 27 June 2018

Dear Heather A,
thank you very much for your detailed feedback. We're really sorry for any inconveniences with Wifi. Regrettably, we had temporary problems with the connectivity. It would be great to get a second chance to convince you of our hotel. We hope to welcome you a second time!
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

The location is very good, close to the main train station. From there you can get metro, tram, buses. You can walk to the center as well. The rooms are very clean and baths in very good conditions. It is a modern hotel with direct poiibility to park you car in the garage (14 EUR for 24 hours). Breakfast was excellent! Bar in good shape, very nice personal! WiFi of course.

Stayed: May 2018, travelled with family
1  Thank Luciana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 11 June 2018

Dear Luciana A,
thank you very much for your rating. We are looking forward to your next stay with us.
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018

I visit it very often for business, I Find it cozy friendly and cost effective. Breakfaast is more than adequate and rooms are excellent. WIFI should be better but othersise there ius no fault in anything in the hotel

Room Tip: wifi should be better
  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Service
Thank BALDWIN2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 16 April 2018

Dear BALDWIN2,
thank you very much for your great feedback! We're happy you like our house. Our team is looking forward to your next stay with us.
Yours sincerely,
Hotel Cristal München Team

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Reviewed 9 April 2018

Hotel is located on a very busy street with noise all night long. Have to pay for WiFi daily rate of about a Big Mac Meal. We were in room 410 at end of hotel and could not get signal. Very weak on 4th floor. Breakfast was just ok. Best part, fresh squeezed Orange Juice. Bacon not cooked enough. Heard complaints from others that AC was not working. Only seasonal and it was an unusual warm day for first week of April 2018. Hop On Hop Off bus station is only few blocks away. It is worth buying the 24 hour ticket and doing all three tours offered. Stop at the larger Biergarten to have some sausage and Beer. Best way to and from Airport is using the train service which stops right in heart of downtown area. Beer overall is expensive. This hotel is withing waking distance of Rail Station

Room Tip: Ask for room away from street noise
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Dezorzi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 9 April 2018

Dear Dezorzi1,
thank you very much for your feedback. We're really sorry for the problems with Wifi. It's possible to get free Wifi in our hotel if you book directly on our website, via telephone or e-mail. We would be pleased to welcome you again.
Yours sincerely,
Hotel Cristal München Team

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Reviewed 2 April 2018

This was my 5th visit during the last 3 years and every time I have been very satisfied with the service. Though the front desk staff has changed the last two times but the replacements were also good, This time I was helped by Alona and Melton and both were very good.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank pradip b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 3 April 2018

Dear pradip b,
thank you very much for your feedback. We would be really happy to welcome you again a 6th time and more! We're looking forward to your next stay with us!
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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