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“bad service”

Helmstatter Herrenhaus
Ranked #157 of 529 Restaurants in Heidelberg
Cuisines: German
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 28 June 2018 via mobile

they have a very bad service and no English menus .... I was there for 20m with anyone to take the orders

Thank IbrahimB1473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 89 reviews

Reviewed 9 April 2018

Booked a table for two, we got there it was very busy. Got a table with the backs of the two chairs either side almost touching our table, i.e. very cramped. Had to ask to see a menu after fifteen minutes. A further fifteen minutes down the line still nobody had taken our order and I asked if we could order. I was assured somebody would be with us soon. Again, nothing happened. Finally, somebody took our order when I asked for the second time, but no apology. At some point we were presented with a free appetizer, which seemed to be two dollops of tomato cream-cheese with a caper on top. It must have been standing around for a while, because the edges of the cream-cheese had visibly darkened. By this time other people who had arrived after us were already on their starter, and our waiter, who seemed to be the owner had had enough time for a shake of hands and a chat with the table next to us. After one hour of not even receiving any drinks, we decided to call it quits and left. Funnily enough, right as we got up to leave the waiter rushed to bring our drinks, but again not a word of apology. All he seemed to care about was to cancel our order.

They'd clearly overbooked or were understaffed, which was doubly annoying, because when I'd booked they'd said that the previous day they'd struggled when 20 people had all arrived at the same time, due to the bookings they'd taken.

Finally, it should be noted that they had a change of ownership around Easter, so most reviews here do not apply, anymore.

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1  Thank breggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Great place to have lunch or dinner, especially during sunny days the terrace invites to enjoy the "Tiefburg" which is a castle next to the square. Friendly staff, delicious and fresh food and excellent coffee. Moderate prices, Make a reservation during lunchtime!

Thank heidelbergian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2016

This is one of my favorite italian Restaurants in Heidelberg. The ambience and sitting is great and you can't get wrong with the quality of food.

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1  Thank Viator M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2016

I had a very nice lunch here while on a business trip. The restaurant seems to be a higher-quality Italian restaurant. The service was quick and friendly. The meal was delicious. The price was very competitive - I'd expect to pay a lot more for the same meal in the evening.

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Thank StevenJackson2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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