Nicholas and the front desk staff were fantastic! Wonderful buffet breakfast. Friendly bar and ski room staff. Superb spa and pool. Location can't be beat. Shuttle service was excellent, great drivers! Comfortable bed, spacious bathroom
Dear Mr. Welton,
Thank you for taking the time to share your experience at le Chabichou. We are thrilled to receive such a positive review.
It is fantastic to hear that Nicolas and our front desk staff left a lasting impression on you. We are delighted that you enjoyed our wonderful buffet breakfast, found our bar and ski room staff to be friendly, and experienced the superb facilities of our spa and pool.
We are especially pleased that our central location and shuttle service met your expectations. Our team works hard to provide excellent service, and it is rewarding to know that our efforts contributed to your comfortable stay.
We appreciate your kind words and look forward to welcoming you back to Courchevel 1850 for another excellent experience.
Best regards,
Louise Pineau
Deputy Manager
We spent 10 marvelous days as always since the last four years. Very well placed hotel, a direct access to slopes and close to the city center. Le Chabichou delivers luxury services, an amazing breakfast and own a fantastic Spa. Definitively the place to be
Cher Monsieur Ourpatian,
C'est avec une immense joie que nous avons lu votre commentaire sur votre récent séjour au Chabichou. Merci sincèrement d'avoir pris le temps de partager votre expérience avec nous.
Nous sommes ravis d'apprendre que vous avez passé 10 jours merveilleux parmi nous et que nous avons contribué à la réussite de votre séjour.
Votre fidélité au cours des quatre dernières années est une véritable reconnaissance de nos efforts constants pour offrir une expérience exceptionnelle à nos clients. Nous sommes impatients de vous accueillir à nouveau et de continuer à surpasser vos attentes.
Merci encore pour votre retour positif et pour avoir choisi le Chabichou comme votre destination préférée.
Bien cordialement,
Louise Pineau,
Directrice Adjointe
One of the best hotels in our life. We had my husband’s anniversary there, hotel made upgrade of room. Everything is top quality: staff, concierge, shuttle to village, ski room with shop, reach breakfast, excellent cuisine, cleaning several times per day. And the perfect slope right next the door.
Dear Alexandra,
A huge thank you for your warm words following your stay at our hotel. Learning that we contributed to making your husband's birthday an exceptional experience fills us with joy.
It is a reward for our entire team to know that you appreciated the room upgrade, the quality of our staff, the attentive services of the concierge, the convenience of the shuttle to the village, the well-equipped ski room, the delightful breakfast, excellent cuisine, and meticulous housekeeping service. We are delighted to have been able to contribute to making your stay so enjoyable.
We look forward to welcoming you again at Chabichou for future memorable moments. Once again, thank you for choosing us for this special occasion.
See you soon.
Louise Pineau
Deputy Manager
Le Chabichou hotel is very well staffed and aspires to be a 5-star hotel. The rooms and facilities are of highest quality, including a 2 Michelin star restaurant, it own ski rental shop which can not be overstated, and a lovely pool and spa. Where does Chabichou fall short, for us it was on the kid's club and our room maintenance.
Firstly, to have a kid's club is fantastic, but the room was often a mess and we have seen more creative kid's room set ups in Courchevel 1850 at other hotels. Still that being said my two kids 7 and 9 loved it, especially the standing arcade unit with over 1200 games on it from the arcade era.
Second, room maintenance. Our room was always a surprise what state we would find it in. Sometimes it would be lovely and cleaned and prepared for the day with a turn down service at night. Other days it was never cleaned or maintained and the turn down service would come by at 8:30p-9:30p to turn down our beds for the night after we were back from dinner with the kids and getting the room ready ourselves.
Also on the room maintenance front we ran out of conditioner, body wash and shampoo, and toilet paper where we even had to go down to the front dest/reception at 2a in the morning to get more toilet paper. This was likely a result of the inconsistency and poor attempts to keep the room cleaned and maintained that we ran out of these essential consumables.
Staff is lovely, polite, but not sure it is worth the amount of money in the end for the stay when whole chalets may be rented for same price and families get more space.
Dear Conrade2024,
Thank you for taking the time to share your detailed feedback about your experience at Le Chabichou in Courchevel. We genuinely appreciate your insights, and we want to express our apologies for any shortcomings you experienced during your stay.
We are pleased to hear that you found our hotel well-staffed with high-quality facilities, including our 2 Michelin star restaurant, ski rental shop, and pool and spa amenities. However, we regret that your experience with the kids' club and room maintenance did not meet your expectations.
Regarding the kids' club, we acknowledge your comments about the room's condition and appreciate your feedback on potential improvements. We are glad to hear that despite these issues, your children enjoyed their time, particularly the standing arcade unit.
We sincerely apologize for the inconsistencies in room maintenance. Your feedback on the varied experiences, from well-prepared and cleaned rooms to instances of neglect, is concerning. We will review our internal processes to address these issues and ensure a more consistent and timely service.
The shortage of essential consumables is unacceptable, and we apologize for the inconvenience this caused. We will take immediate action to improve our inventory management and prevent such situations in the future.
Your comments about the value for money are noted, and we understand your concerns about the overall experience compared to other accommodation options. We constantly strive to enhance our services, and your feedback will be instrumental in our efforts to make necessary improvements.
We appreciate your kind words about our staff and their politeness. We genuinely value your feedback and would like to extend an invitation to discuss your concerns further.
Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide an improved experience.
Best regards,
Louise Pineau
Deputy Manager
A wonderful hotel in a magical place.
Courchevel is by far the most wonderful ski resort in the world.
Very cozy rooms, great facilities (except the gym and the best of all: the staff:
Very attentive, always friendly and cared about every wish. Perfect service from A to Z and one felt welcome from the first moment.
The only minor criticism is about the breakfast. Some more variants like Granola, other kinds of bread, etc. would be great.
Dear flod383,
Thank you for sharing your thoughts on your stay at Le Chabichou. We are thrilled to hear that you found our hotel to be a wonderful place in the magical setting of Courchevel, which you describe as the most wonderful ski resort in the world.
Your appreciation for our cozy rooms, excellent facilities (except the gym), and most importantly, our staff, is truly heartening. We take pride in providing attentive and friendly service, and we are delighted to know that you felt welcome from the first moment.
We appreciate your constructive feedback regarding the breakfast. Your suggestions for more variety, such as granola and different types of bread, are valuable to us. We will certainly take this into consideration as we continually strive to enhance our offerings.
We are grateful for your kind words and feedback, and we hope to welcome you back to Le Chabichou for another almost perfect experience in our Winter Wonderland.
Warm regards,
Louise Pineau
Deputy Manager
