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Nathalie G

Perfect stay

5.0 of 5 bubblesReviewed 12 Jul 2024
Beautiful hotel, very pleased with room upgrade, well equiped room, staff all super friendly, Aquamotion amazing for kids, delicious food in restaurant, exquisit service e.g. valet parking
We were here for a family hiking holiday, 3 kids ages 8 to 13, best choice for families
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1 - 6 of 321 reviews
Reviewed 6 April 2024 via mobile

We have just returned from a week at Ecrin Blanc and have had an amazing time. We found the half board package to be really good value. The food both for breakfast and in the evenings was really delicious. All the staff we met were very friendly and approachable. The hotel was kept spotlessly clean and also always smelt really good! Access to aquamotion made my daughter’s holiday - she preferred the slides and outdoor pool to skiing. She also loved the little basket of easter eggs the hotel left in our room for Easter - it was a lovely touch. We would definitely stay at this hotel again for a winter or summer break.

Date of stay: April 2024
Trip type: Travelled with family
Thank Navigator37306996729
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff Macquet, Propriétaire at Ecrin Blanc Courchevel, responded to this reviewResponded 8 April 2024

Dear Guest,

What a pleasure to read your enthusiastic feedback on your stay at the Écrin Blanc! We are delighted to surprise our Guests and help make their stay special.

The approachability and friendliness of all our Staff is essential to us, as we want every Guest to feel at home. Thank you for noting the impeccable cleanliness, Angela and her Team do an outstanding job in maintaining this aspect.

We are so happy that your daughter has enjoyed access to the Aquamotion, which is a real bonus for a family holiday. Water and slides can sometimes be more attractive than the ski slopes!

We look forward to welcoming you back, whether in winter or summer.

Laurent Greven
General Manager Ecrin Blanc - Courchevel ****
+33 4 86 80 03 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

My trainer left my jacket with my hat in reception and never found them, very unprofessional to untrustworthy the people they work in hotel and even my trainer tried and he send an email with pic of the item but never found.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank faizamouaddab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff Macquet, Propriétaire at Ecrin Blanc Courchevel, responded to this reviewResponded 11 March 2024

Dear Sir,

We would like to sincerely apologise for the experience you had during your stay. Customer satisfaction is our absolute priority and we are sorry to hear that we have failed in our mission.

Please be assured that we take this situation very seriously. We immediately launched an internal investigation to find out what could have happened.

As it turns out, we have no record of your instructor having been here or of any of your clothes having been deposited. We asked you to find out when and to whom your belongings might have been entrusted, but neither you nor your friend were able to provide us with any details.

You should know that every day we deal with an unimaginable number of forgotten or lost personal effects, from simple gloves to mobile phones, and so on. We even come across the most unlikely of objects. To date, we've always been able to return these items to their owners, and we've even invested in an IT solution for managing forgotten items, because we deal with so many of them.

We're very sorry that this is all you have to remember about your stay with us, but we're sure you had a great time with us.

Laurent Greven
General Manager Ecrin Blanc - Courchevel ****
+33 4 86 80 03 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024

Our first visit to Courchevel stayed 3 nights at the Ecrin Blanc Resort which sits on quite big grounds, has a spacious lobby / reception and a nice decent breakfast area. Before going into my detailed review, I would like to give a big compliment to the ladies at the hotel concierge especially "LANA" who was amazing in explaining everything, helping us, sorting out our reservations and just being so helpful and kind throughout our stay.

- Location:
The hotel is located in the middle between 1550 and 1650 - a 10 minute walk either way - and sits right opposite the town's aquamotion centre (swimming pool/spa etc).

There is a bus stop right outside the hotel, which was very easy to commute to 1850 - takes about 15 minutes and passes through 1650.

It is also possible to walk to 1650 (10 min walk) and take the Telecabin (called Grangettes) that takes you all the way up to 1850 - to go up you need the paid for pass but coming down is free.

There is a ski shop rental on the same grounds as the hotel which makes it very convenient to get your skis and full equipment. You can also buy the ski pass from the conceirge (with a 5% added charge).
For skiing, you can go direct on a chair lift right outside the hotel but it is more for advanced skiiers...so we never took it.
As its hard to walk with Ski equipment we took the bus to 1850 and then skiied from there.

Overall i would say the location is ok given the above options, however, to really feel you are in a ski in/ski out resort it would be much better to be somewhere near the Grangettes in 1650 or in 1850 itself.

Other feedback:
-The hotel was very clean, room was nice and cozy.
- We took the room with a balcony but to be honest the views were not good at all and we barely had the feel that we are in a mountain/ski area as the beds faced the opposite direction and not the direction of the views.
-Concierge was great - ability to buy passes and rent skis on grounds was very good
-Breakfast was basic but good.
-Acquamotion free access may be good for those travelling with kids and want to use the slides/water area. For us as 2 adults we didnt really feel its special or something we want to use everyday.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ymas2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2024 via mobile

This is not a 4star hotel. It is new and the rooms are great … however the service is terrible.
- not enough tables for breakfast so you wait in a queue every day. There are dirty tables everywhere and insufficient staff to clean and turnaround.
- the room has cups to make tea … but no cutlery (spoons etc)
- no ‘real’ coffee and only uht milk
- the coffee machine (with pods) was broken
- lifts and carpets filthy
- no tables for dinner on first night … and didn’t inform us on arrival when we had time to book something alternative
- lack of communication and customer service overall
- understaffed … ordered lunch before we leave today … will it arrive before our car comes (40 minutes and we haven’t see a drink from our order yet). . 4star … and how much money to stay here?

Location excellent and the kids loved Aquamotion.
We slept at the hotel, skied all day and ate out every night.

Not worth the money - would not go back. There are so many other fantastic hotels to go to.

Room tip: Stay somewhere else
Date of stay: February 2024
Trip type: Travelled with family
Thank Claire D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff Macquet, Propriétaire at Ecrin Blanc Courchevel, responded to this reviewResponded 20 February 2024

Dear Claire,

Thank you for taking the time to share your experience. I sincerely regret not having been able to live up to your expectations.

At Ecrin Blanc, the friendliness and professionalism of our Staff are two important elements. We do our utmost to provide a relaxed, quality service.

During the school holidays, we welcome up to 400 Guests a day, which requires a bit of anticipation on both sides. That's why we take the precaution of calling all our Guests 8 days before their arrival, and why we include a full tour of the house to explain how it works. Our staffing levels are also carefully calculated to cope with this influx of Visitors.

What a pity you didn't take the trouble to come and taste our simple and generous cuisine.

We are delighted to know that you appreciated the location of our hotel, from which you were able to explore the various resorts that form Courchevel, as well as the access to the Aquamotion, which you were able to enjoy with your family. I hope your children also had a great time at the Kids Club!

You should know that many of our guests share your opinion; the hotel doesn't deserve 4 stars, but rather 5!

There are plenty of hotels on the market, and I hope you find the one that suits you best.

Best regards,
Laurent Greven
General Manager Ecrin Blanc - Courchevel ****
+33 4 86 80 03 00

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Reviewed 16 February 2024

We had the most magnificent stay at Ecrin Blanc - the hotel/resort is flawless and the service and attention to guests faultless. The rooms were large and immaculately clean and well maintained and there is no question this is a luxury hotel, comparable with (and in many respects, surpassing) many five star hotels we have stayed at. Access to slopes couldn’t be easier with a brilliant ski hire service. Very close to free buses travelling up to 1850. Aquamotion was great fun too - if only we’d stayed a bit longer. A huge thank you from me and my family to all the Ecrin Blanc!!

Room tip: If you are not sure whether to book, allow me to free you of any uncertainty. Ecrin Blanc will not disappoint! Such a a great experience.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank marcandbronwynjones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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