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Reviews (1 137)
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All reviewstrain stationold townfamily roomexcellent locationrecommend this hotelfree wifivending machinecroissantscentral locationtea coffee making facilitiesstreet noisetwo blocksstayed here for nightsreception areasmall roommin walkbreakfast room
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Reviewed 22 March 2018

We've recently returned from an enjoyable 4 night stay at this hotel, with breakfast included, and found it really good value for the price paid. We paid the small surcharge for a superior room, and consider it well spent.
The location is perfect, not too far from the beach, the railway station or the old town.
The staff were all courteous and helpful, and small touches such as brollies available to borrow in the lobby during the rain showers, meant that in our opinion, for a three star city hotel, the Roosevelt is a good choice.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank pilbosontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018

Pros- This hotel is in a great location and is super convenient to walk everywhere. It is clean and 2 out of the 3 front desk people were very friendly.
Cons- Front desk is mostly friendly, but unorganized. We checked in very late, after midnight and went up to our room to find a frightened and annoyed person already in the room. Very uncomfortable situation walking into someone's room at 1am. We went back down to the front desk, he was confused about the situation, and gave us another room. Not any apology, not any offer to make the situation better.
We were told that there were a limited amount of discounted parking tickets and to check back in the morning. When we checked back, the front desk person was baffled that we were even asking for such a thing. She told us we should have figured that out before we arrived and laughed as if our question was so ridiculous.
The room was super small. The desk was all the way up against the bed with a completely useless stool under the desk.
No additional lock on the door, which I was paranoid about since we had walked into someone else's room earlier.
The wifi didn't work at all throughout the entire weekend. This was super inconvenient as we were trying to check our other reservations and plans for the weekend. When we told the front desk, he just responded "oh yes, it hasn't been working."
The shower head was falling apart, so you had to hold it up with your hand.
Front desk doesn't seem to acknowledge issues with the hotel or they are not empowered enough to fix anything or to compensate for inconveniences and mistakes - could have been offered a nicer room, or a free breakfast, or something. We checked out and stayed our last night in a different hotel.
I do not recommend.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Katie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Séverine C, Front Office Manager at Best Western Hotel Roosevelt, responded to this reviewResponded 4 weeks ago

Dear guest,

We are truly sorry to hear about your unsatisfying experience in our hotel and we apologize for not offering you alternative solutions and reaching your expectations.

We are taking into account each of your words for such situations not to happen again in the future, not only to you, but to any other guest.

We hope that you will go on trusting in our hotel and our chain and I will personally offer you some compensation for your future stay.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018

Just returned from a three night stay at this hotel, wasn't expecting much from this hotel because of the price but was very pleasantly surprised, found our room was quite chilly when we arrived so mentioned it to the reception staff, they offered us a small heater which was put in the room minutes later and worked a treat in warming it up, we also borrowed a portable DVD player and used the DVDs the hotel have in the lobby. Found the staff very helpful and attentive, would definitely recommend this hotel.

Stayed: February 2018
1  Thank dmills272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2018

We've just returned from a short break at this hotel and found that:

- the rooms were simple but fine and had tea/coffee making facilities.

- the position of the hotel was very good and within easy reach of most sights

- reception staff were friendly and helpful

- the breakfast area was too small for the size of the hotel

- the breakfast buffet itself was ok but service was erratic - they were constantly
running out of items, even such a staple as bread. We always had to wait for food to
arrive and it seeimed so odd to have to wait ten to fifteen minutes to get
bread in a French hotel! They were probably understaffed in this department
and certainly need to get this aspect sorted out.

- Overall the hotel suited our needs but didn't quite reach the standard we expect of
Best Western.

  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank clarajane2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Séverine C, Front Office Manager at Best Western Hotel Roosevelt, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you so much for your comments!

We had just hired for the breakfast service a person that finally didn't meet our expectations at the time when we welcomed you, so hopefully, now there is no longer any erratic service :)

And the whole hotel will be renovated next winter, including the breakfast room, that could be utterly transformed!

We hope to see you again very soon!

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017

It is just a 5-minute walk from the Promenade des Anglais and a 10-minute walk to the Nice train station. Rooms are basic but comfortable. We stayed in a 4-bed suite that can accommodate 2 adult and 2 kids. Breakfast served has bread, yogurt, limited hot items, and coffee. Enough to start your day. Helpful staff.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sivar121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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