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All reviews great location old town privilege room massena square separate toilet galeries lafayette recommend this hotel the bus central location buffet breakfast city break side street reception desk tea and coffee making facilities standard room flower market small room
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Reviewed 13 March 2016

Stayed there for 4 nights on my first trip to the French Riviera. When booking we were a bit unsure if we should choose a hotel on the promenade or something closer to the the centre, and we've ended up choosing the Massena which was definitely the right choice. I must say the location is perfect, you're close to every attraction - 3m walk to the market and 5m walk to the beach, you have all the restaurants close to you and also it's convenient if you want to go up the mount or see the marina where you can take the bus to Eze or Monaco. Also the bus stop where you can get the bus to the airport is two blocks away.
Breakfast was included with the price and was nice and plentiful - loved those little croissants and pan au chocolat.
The room was big and comfortable, very quiet, and the staff was polite and very helpful. The only point to improve here I believe would the wifi that was free but was very inconsistent.

  • Stayed: February 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ndn33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine B, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 18 March 2016

Dear guest,

We really want to thank you for your positive 5-star feedback, it’s so important for us to know how much you enjoyed yourself at the BEST WESTERN PLUS Hotel Massena Nice**** during your 4 nights stay..

As you mention, our location is one that cannot be beat! We are central to so much of what Nice has to offer whether it is shopping, sightseeing or going out for a night on the town, there is something for everyone!

I am happy to read that you appreciated the quality and variety of our buffet breakfast.

All our room just have been fully renovated with contemporary furniture, new top-quality bedding, new TV in a quiet and cozy atmosphere. It's nice to know you liked it.

We'd love to see you soon, and I invite you for your next visit to book through our Facebook page on which we offer a 10% discount.

Yours sincerely
Perrine Benoit, public relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2016

Stayed for week to visit the Nice Carnival For which the location was very convient. The room was comfortable and tea an d coffee facilities were much appreciated. Breakfasts were plentiful, The only downsides were the room was dark and being in the front sometimes noisy.

Room Tip: A back room might have been quiter
  • Stayed: February 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank S1228WQdavidm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine B, Responsable relations publiques at Best Western Plus Hotel Massena Nice, responded to this reviewResponded 18 March 2016

Dear Guest,

Thank you for being our recent guest during the last Nice Carnaval taking place just next the hotel and for taking the time to review your stay.

I am delighted to read you appreciated your gorgeous room and its equipments during your one week stay.

I am happy to read that you appreciated the quality and variety of our buffet breakfast.


We would be delighted to welcome you again soon, in the meantime join us on our Facebook page to stay in touch!

Perrine Benoit, public relations manager

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Reviewed 26 February 2016

We stayed for a week with a group at this lovely hotel in the lovely city of Nice. On arrival, our group of 47 people was greeted with the sight of 3 pirates behind the reception desk - Carnival of course! The staff were fully prepared with all keys ready to hand out and, after a scan of our passports, we were up in the room in 5 minutes. Well-appointed rooms with toilet separate from the bathroom and plenty of storage for our goods and chattels. One (minor) 'niggle' would be the non-provision of face flannels but that was all. Breakfast - this time the costume was a Western theme (minus guns!) apart from one lady from Africa who wore lovely bright traditional dress and headgear - was good: a table laden with cold meats, cheeses, bread and pastries of all kinds and bowls of fruit. There were cereals for those who wanted them and sausage, bacon and scrambled eggs for the traditional breakfast. Table clearance was very good and even at the busiest times, no-one stood waiting for a clean place. The hotel is within less than 500m of many excellent restaurants, a 10-minute walk into the Old City with its lovely market and yet more good eateries and only 300m from Place Massena where the Carnival of Light took place. The hotel is on main bus routes and the buses are cheap, even to other centres around the coast. I would definitely recommend this hotel to anyone wanting to visit Nice and its surrounds.

Room Tip: I can only speak of a rear-facing room, which was very quiet. Absolutely silent heating/air.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2016

From start to finish this hotel looked after us all very well. The staff are polite and helpful, the rooms are clean and comfortable, and the buffet breakfast is fresh and plentiful.
Add to all that the central location and you have the recepie for a perfect stay on the French reviera.

Room Tip: Overlooking the courtyard, or pay up for a high superior room with balcony.
  • Stayed: February 2016, travelled with friends
    • Value
    • Location
    • Service
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2016

Hotel Massana

Very convenient location close to the trams, the station and Place Massana – good restaurants nearby.
We had a room on the 3rd floor – with ample of space, a safe, wifi and a coffee maker.
Toilet separated from the bathroom in a small closet. Strange. Large bathroom bur no walk in shower but a bathtub with a built in shower. Not convenient
Very quiet room with sound proof windows.
Brekfast nothing special. But we managed.
Very efficient staff that helped us make reservations for restaurants, taxis etc.
Wil go back I guess.

Room Tip: High floor
  • Stayed: February 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jannik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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