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Reviews (1 200)
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All reviewsjunior suitehonesty barfree mini barcours mirabeauhonor bartrain stationcomplimentary soft drinksnon alcoholic drinksnespresso machineshort walkgreat boutiquelovely hoteleuros per personking bedtwo blockssecure parkingroom was large
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Reviewed 3 weeks ago

We spent a week at this lovely hotel in Aix en Provence. The room was terrific, location superb and the breakfast options the bet. Everything you read is true and our stay was most comfortable. We had reservations for a long time and gladly welcome being there after months of planning. You need to note that Aix is under great construction. The street where the hotel is located is quite impacted by the city's repairs, going on in much of the city. The blocks adjacent to Hotel Cezanne is quite a impediment as you wonder near hotel. The city will be great but now annoying . Parking lot adjacent to hotel is a welcome option at a price- be sure you have a small auto as spaces for Americans are quite petite! One last note. We checked out the night before our departure. Paid in full for the week and breakfast the day of departure. When we left they said we did not pay in full! Not true and insisted we give than an additional 27 Euros. Bad customer service when we had given them thousands of dollrs for what had been a lovely week. Additionally one person at the desk was quite ruse when I called about a lost important tiem after we left for our flight. She refused to have housekeeping double check on finding this. This last two experiences really altered my attitude toward this establishment. Too bad!!

Room Tip: back side of hotel WE had a suite and it was nice
  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Judith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Our stay at the very conveniently-located Cezanne was delightful. We were within a short walking distance to the major shopping area, which also included many restaurants and cafes. The guest rooms were beautiful and beautifully appointed. The staff was very helpful and also spoke English. We will stay there again on our next trip to Aix en Provence.

Stayed: May 2018, travelled with family
1  Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nawel B, Directeur général at Boutique Hotel Cezanne, responded to this reviewResponded 3 weeks ago

Warm greetings from the Cezanne Boutique Hotel Aix-en-Provence!
Thanks for taking from your time to share these encouraging comments relating your stay experience.

We were delighted to having you with us for the journey in Provence and we are very keen on welcoming you soon again.

My entire team and myself thank you again for this feed-back,

A Bientôt au Cézanne!

With regards,

N.BELHADJ
General Manager
Cezanne Boutique Hotel Aix-en-Provence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

Spent just one night here, but would certainly recommend it. Rooms are smallish - even the superior ones on the fourth floor - but the bathrooms are well appointed (super towels!) and the beds comfortable. Breakfast was fine, even if the complications of the coffee machine were such that a member of staff was required to help folk use it! Wi-fi was very good. The downside was the hopeless inefficiency of the reception staff, though we got there in the end....

Stayed: June 2018, travelled with friends
Thank Ajsper3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nawel B, Directeur général at Boutique Hotel Cezanne, responded to this reviewResponded 5 June 2018

What an amazing and so encouraging feed-back!THANK YOU .
I am definitely proud and delighted you made most of your stay in our establishment.
I can't wait to share this great feed-back with my team members.
I took good note of your remark regarding the reception staff. Far from minimizing the inconvenience, but we recently have been hiring new team members that definitely need time to get totally trained. Thank you for your understanding and empathy.

I look forward to having you with us soon,

Best regards,

N.BELHADJ
General Manager
Cezanne Boutique Hotel Aix-en-Provence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Blocks away from city center. You can Uber elsewhere. Elevator. Great breakfast variety, including crepe, even though it's typically French expensive. Lobby is small but warm and comfortable. Terrace is excellent for wine and conversation -attractive. Desk personnel were helpful and fairly well informed;what they din't know, they looked up.Rooms are European sized but not overly small. We would return.

Stayed: May 2018
Thank tako65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nawel B, Directeur général at Boutique Hotel Cezanne, responded to this reviewResponded 31 May 2018

Greetings from Cezanne Hotel Aix-en-Provence!
Thank you for this encouraging feed-back highlighting our location near the city centre, the quality of our services including our buffet breakfast with several local items and home-prepared dishes.
Thanks again for sharing your comments and looking forward to receiving you during an upcoming journey in Provence!

Yours sincerely,

N.BELHADJ
General Manager
Cezanne Boutique Hotel Aix-en-Provence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

The hotel is just 2 blocks from center of Aix and huge Apple store. You can arrange for garage parking in garage behind hotel.
The king size bed rooms were large w separate room for shower and toilet. The beds were comfortable mattresses not great. The staff were friendly and helpful. Also provided excellent 1 day laundry service. Typical boutique breakfast cold and hot items.
We would stay here again.

Stayed: May 2018, travelled as a couple
1  Thank MaryAFNichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nawel B, Directeur général at Boutique Hotel Cezanne, responded to this reviewResponded 31 May 2018

Greetings from the Cezanne Hotel Aix-en-Provence!
Thank you for getting back to us with this detailed feed-back!
I am pleased you enjoyed all aspects of your stay and will be looking forward to having you with us soon,

Yours sincerely,

N.BELHADJ
General Manager
Cezanne Boutique Hotel Aix-en-Provence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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