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All reviews great stopover nice hotel reception staff breakfast was excellent visiting normandy secure parking enjoyed our stay d day beaches france coach euros base
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Reviewed 27 July 2020

Clean and good access to the pool . Not vegetarian or vegan friendly although we mentioned in the reservation .They weren't able to put anything together when asked to prepare something for us . Also barman charged extra for drinks .

Date of stay: July 2020
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Review collected in partnership with Accorhotels.com
Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Christian BECAM, Directeur général at Novotel Caen Cote de Nacre, responded to this reviewResponded 28 July 2020

Dear pdan_ro,

Thank you for taking the time to share your experience regarding your stay at Novotel de Caen Côte de Nacre.

I'm sorry if the quality of service provided during your stay was not as you expected. We try to do our best to satisfy every demands of our customers. I'm surprise about your comments about the restaurant and the vegetarian and vegan solutions, did you ask to my colleague about that ? All the kitchen team work hard every day to change all the menus, and of course they've could prepared you vegan and vegetarian meals. I note your comment about the pool and the cleanliness, during this difficult time it's very pleasant to receive positive feedback about that! I will share your comment.

We wish you to have good holidays and a good day.

Best regards,

Yoann C.
Front Office Leader
0231434200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2020

This was our first hotel stay in France, within days of the quarantine having been lifted, and it put us very much at ease with the measures in place, enabling us to enjoy our time in Normandy. In particular, the restaurant and waiting staff were superb. Several dishes on the menu reflected the local area, and we were pleasantly surprised by its good value (19 euros for 2 courses). The menu also changed on the second night of our stay. A special mention must go to Stefan in the restaurant who was exceptional in his service and so incredibly friendly, even playing badminton with our two boys whilst we enjoyed a digestif of the local ‘44 Calvados (well worth sampling!).

Date of stay: July 2020
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank GlobeTrotting615636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Christian BECAM, Directeur général at Novotel Caen Cote de Nacre, responded to this reviewResponded 26 July 2020

Dear GlobeTrotting615636,

Thank you for sharing your experience regarding your stay at Novotel de Caen Côte de Nacre.

It's always a pleasure to receive positive feedback, especially in this difficult period! I already shared your comment to Stephane, he was very happy to read you! As Stephane, the all team work hard every days to satisfy all the demands of our customers, the satisfaction of our guests is our priority and see our works rewarded by your satisfaction is the best motivation. I will share your comment to the entire team!

We wish you to have a nice day, good holidays, and hope to see you soon in our establishment for a futur stay in our beautiful city of CAEN.

Best regards,

Yoann C.
Front Office Leader
0231434200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2020 via mobile

This hotel was everything we needed in a stopover hotel......nice, quiet room (overlooking pool), really comfy bed, pleasant staff, walking distance ( just over a mile each way) of town for restaurants so we were able to stretch our legs and get a meal (though you could also eat in the hotel) and very easy access to the motorway for arriving and leaving. We’d definitely use again and highly recommend.

Date of stay: July 2020
Thank Mocampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Christian BECAM, Directeur général at Novotel Caen Cote de Nacre, responded to this reviewResponded 26 July 2020

Dear Mocampion,

Thank you for sharing your experience regarding your stay at Novotel de Caen Côte de Nacre.

It's always a pleasure to receive positive feedback! As you say we are not in the city center but approximately 20-25 minutes to go. We have a restaurant here, the kitchen team try to change every day our menus to satisfy every demands of our customers. Don't hesitate for a futur stay to book a table with us. I will share your comment to the team, in this difficult period it will be motivating!

We wish you good holidays, and hope to see you soon in our establishment for a futur stay in CAEN.

Best regards,

Yoann C.
Front Office Leader
0231434200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2020

This was a great hotel to stay at while visiting Normandy. It's about 35 min from the beaches, but it's in a nice location off of the highway so you don't have to go into Caen. Parking was plentiful and free. The staff was friendly and welcoming. We enjoyed our stay.

Date of stay: July 2020
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank fireysunrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Christian BECAM, Directeur général at Novotel Caen Cote de Nacre, responded to this reviewResponded 17 July 2020

Dear Fireysunrise,

Thank you for taking the time to share your experience regarding your stay at Novotel de Caen Côte de Nacre.

It's always a pleasure to receive positive feedback! In this difficult period, be sure your comment will be shared with the entire team! We try to do our best to improve every day our quality of service and guarantee security and confort to all of our guests.

Hope to see you again in a better sanitary situation, we wish you to have a good day.

Best regards,

Yoann C.
Front Office Leader
0231434200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2020

Stayed for 4 nights to visit the D-Day Beaches and exhibitions. A couple of observations from our experience:
1. Avoid parking under the trees in the car park as bird deposits make a mess of the car and in fact proved difficult to remove without damaging the paintwork.
2. There's not too much in the immediate vicinity by way of bars or restaurants which means walking into Caen.
3. On two days we were only left one set of towels and no milk for hot drinks in the room. This was sorted by the reception but couldn't understand why this would happen as it was a twin room with clearly two people occupying it.
Reception staff spoke fluent English and were very helpful and amenable.

Date of stay: February 2020
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2  Thank stumpyBirmingham_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Caen14, Responsable relations clients at Novotel Caen Cote de Nacre, responded to this reviewResponded 29 February 2020

Dear stumpyBirmingham_UK,

We very much appreciate your comments regarding your stay at the Novotel Caen Côte de Nacre.

You seems globally satisfy about your stay and we are glad about that. Sorry about the car park, we hope your car is not damage, as you could see during your stay we have a big car park (almost 100 places) and only 5 places under the trees. I'm sorry about the housekeeping, I will share your comment to improve our quality of service! About the distance to the city town we have now a new tramway line who goes to the city town in 10 minutes with a tram stop at 100 meters from the hotel. I will share your comment with the entire team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Yoann C.
Front Office Leader
0231434200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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