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All reviews notre dame great location construction site construction work executive room centre pompidou metro station sofa bed central location walking distance cdg airport hotel entrance modern hotel family room separate toilet rer b lots of restaurants
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Reviewed 26 June 2018 via mobile

Perfect hotel with good location. Metro station just in front to the hotel entrance. Skillful staff and always ready to help. Special thanks to Mrs. Lada for her assistance.
Room is pretty small but it is common for Paris. Well equipped, clean with fancy shower.
The hotel serves reach breakfast. The restaurant glass cealing needs better insulation because of rain showers the water come inside and drops down.
P.S. The courtyard garden is just awesome

Date of stay: June 2018
Trip type: Travelled on business
Thank andrii r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotellesHalles, Responsable relations publiques at Novotel Paris Les Halles, responded to this reviewResponded 26 June 2018

Dear Andrii r,

Thank you very much for providing us a well detailed review of your experience and for highlighting the areas that made your stay enjoyable.
It will be an honor to share with our staff members your positive feedback, as there is no better reward than your compliments which encourage our team to keep doing an excellent job every day. On behalf of Lada we thank you for your kind words.
I have shared this valuable information with the Maintenance Departments to follow up on these details and ensure our guests’ satisfaction.

Best Regards,

Jean-Christophe Moureuille
Guest relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

The hotel is simply amazing. Great location, near the Louvre and the Marais. The room has a good size and is really comfortable. The services, including the food, were really good also. Everyone of the staff was kind and when we go back to Paris, this will certainly be the place we are going to stay.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank SuzanaRahdeGerchmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotellesHalles, Responsable relations publiques at Novotel Paris Les Halles, responded to this reviewResponded 26 June 2018

Dear Suzana R,

Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests.
We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations.

Merci beaucoup,

Jean-Christophe Moureuille
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Had a an awsome stay at Novotel . Rooms neat and clean.
Staff friendly and efficient. Dealt with Claretine who helped us with tours and transfers. A professional , friendly and efficent guy. Thank You

Date of stay: June 2018
Trip type: Travelled with family
Thank drleegov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotellesHalles, Responsable relations publiques at Novotel Paris Les Halles, responded to this reviewResponded 26 June 2018

Dear Drleegov,

Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests.

Rest assured that your kind compliments will be shared with Corentin.

Have a lovely day,

Jean-Christophe Moureuille
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

The Hotel was an utter disappointment. The lobby is grand. But the rooms are small, cramped and like a hostel. There was no place to move. There is no decor in the room. It is very very basic. The rooms were not kept clean. The bathroom is so small, that even one person finds it a struggle to use it.

Overall I would not recommend this hotel for a family with children. We expected more from Novotel and were disappointed.

The only positive is the location of the hotel. It is in the city centre and is easy to access the sightseeing spots. But I am sure there are better options for the same price in the vicinity.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Siddharth I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotellesHalles, Responsable relations publiques at Novotel Paris Les Halles, responded to this reviewResponded 26 June 2018

Dear Siddharth I,

I truly appreciate you taking the time to respond to this review and voice your concerns and issues regarding your stay at the Novotel Paris les Halles.

The comfort of our guests and the cleanliness of our facilities are our top priorities and I was disappointed to hear that we let you down in this regard.
Rest assured that I have reviewed your specific comments in detail with the appropriate staff members and departments.
We do take all our guests' comments seriously.

Do not hesitate to contact me at h0785-gr@accor.com so we can talk about your experience. I will be pleased to propose another room category for your next visit.

Sincerely yours,

Jean Christophe Moureuille
Guest Relations Manager

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Reviewed 22 June 2018

Check in at the hotel after completing the on-line option was smooth, fast and friendly. Location is very convenient with the property literally directly above the Châtelet - Les Halles subway station. All the facilities were to a high standard as expected of Novotel but as is common in many bathrooms, the wash basin was extremely slow to drain. We made mention of this to the reception staff as we left for our morning walk and on return only a few hours later we found the sink drain cleared. Indeed, an exceptionally quick response, not commonly found these days. One can't expect perfection but how the problem is solved makes the difference between OK and great. Novotel Paris les Halles most decidedly falls into the latter category. Recommended without hesitation.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Norman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotellesHalles, Responsable relations publiques at Novotel Paris Les Halles, responded to this reviewResponded 13 July 2018

Dear Norman K,

I truly appreciate you taking the time to respond to this review about your recent stay at our hotel.
The comfort of our guests is our top priority!

We hope to see you soon at the Novotel Paris les Halles.

Best Regards,

JC Moureuille
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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