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Savings alert! 33% below average rates

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Reviews (1 179)
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9
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622
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9
Show reviews that mention
All reviewsvalet parkingmichelin star restaurantle georgesmain restaurantbeautiful hotelgrand old hotelside streetparked our carseparate showerlight showdesk staffthe main squareold townstayed here for one nightfamily roomroom was largelovely city
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Reviewed 3 weeks ago

The hotel is very comfortable. The staff in the reception and at breakfast were friendly and helpful. Short walk into the centre of Chartres. Parking situated near hotel. The breakfast was high quality with lots of choice. I would have given this hotel a 5 but was very irritated to have been charged 30 euros for two of us to swim for 30 minutes at the end of a days sightseeing. That a swim (only) would cost 15 euros per person was not apparent on the website, or in the room nor were we told when went to swim. We discovered this when paying the bill.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank hilarytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this reviewResponded 3 weeks ago

Dear Madam,

Our whole team thank you very much for having choosen le Grand Monarque for your stay in Chartres.
We are very satisfied to constat that you appreciated your time here and that you also enjoyed our beautiful city of Chartres (even by night, with the famous light show "Chartres en Lumières").
We will share your feedback regarding the Spa, we thank you for explaining your point of view. However, please note that at every check-in, our front desk team take time to explain how it works for the ralaxing spaces of the Spa (access, price and facilities). Indeed, what you called the "pool" is actually a relaxing bath which is part of the relaxing spaces of the Spa. Moreover, the prices are written on our website, at the Spa and also at the reception. Our whole team is at your entire disposal for any information you may require.
Be sure that we don't want to create a doubt around this point.

We wish you a very nice day and we hope that you will keep a great memory of this stay
Best regards

La réception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This hotel was the highlight of our stay during our road trip in France. First impressions very good , efficient friendly staff at check in and valet parking . The hotel is classy and charming with many period features . Our room was a very generous size with a bath and shower , bathrobes and fluffy towels , tea and coffee making facilities . Huge comfortable bed - had a great nights sleep. The bar was lively with a nice ambience and again great service from the staff . We didn’t get time to use the spa or restaurant as we only had a one night stay .We loved it here and it was a short 10 min walk to the cathedral where you must go to watch the light show , it was a very memorable stay and I would recommend and return .

Stayed: June 2018, travelled as a couple
Thank amandaleedsyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this reviewResponded 3 weeks ago

Dear Madam,

Thank you so much for this wonderfull and very kind comment ! :)
We are very glad that you had such a good time and such a good feeling in our sweet home ! And yet ! You still have to discover our 850 m2 Spa and our gourmet restaurant Le Georges. We hope that you will come back very soon in order to try it !

We remain at your entire disposal
Have a very nice Sunday
Best regards

La réception

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Reviewed 3 weeks ago

My extended family and I stayed here for one night as we toured the Cathedral. It's location is excellent - a short walk from the Cathedral and right across the street from the town center (which also hosts a periodic farmer's market that is excellent). The rooms were large and extremely well appointed - with modern amenities throughout. There's a bar attached that had a very upscale feel to it. The staff was friendly and helpful. The most impressive aspect to me was the value - our rooms were very competitively priced for the quality. Felt like a luxury hotel without the luxury price tag. If you're planning a visit to Chartres to admire the remarkable Cathedral, its quaint surroundings, and the mesmerizing nighttime light show), I'd highly recommend this hotel.

  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank JDS21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this reviewResponded 3 weeks ago

Dear Madam, Dear Sir,

Be sure that your satisfaction is our priority and we are very satisfied of your feedback ! We are glad that you enjoyed your family trip among us and that you appreciated the kindness of our team and our beautiful city of Chartres. We hope that you won't doubt to come back next time your road will cross our beautiful city of Chartres Have a very nice evening Best regards La réception

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Reviewed 4 weeks ago

I booked all my hotels well in advance to get good rates - and I totally got lucky here. The room (214) was amazing - more like an apartment than a room! - It's probably the first time I have ever walked into a room and thought "Wow - this place is amazing" Beautifully decorated, airy, spacious, very comfortable, luxurious. I couldn't have asked for more. The staff on the front desk were immaculate, very friendly and helpful. Would I stay here again - Without question. Exceptional.

Stayed: June 2018
Thank petematthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this reviewResponded 4 weeks ago

Dear Sir,

What a beautiful comment !
It's a pleasure to accomodate our clients the best way possible. We are glad that the room you were in had totally seduced you as well as the kindness of our front desk team. :)
On behalf of our whole team we would like to thank you very much for your confidence and for taking the time to share this very positiv feedback with the web users.

We wish you a pleasant week-end and we hope that you will have the opportunity to come back again in our sweet home.
Best regards

La réception

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Reviewed 4 weeks ago via mobile

Great location for visiting Chartres. Located just away from the tourist walking areas, it is easily accessed by car. Customer service is very good. Recommended a nice place for dinner. Beds are good and comfy. Gave us maps without having to ask. Valet parking was very easy and reasonably priced. Access to the Illuminere light shows is particularly good, as one site is just around the corner.

Stayed: June 2018, travelled as a couple
Thank ColoTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this reviewResponded 4 weeks ago

Dear Madam, Dear Sir,

We warmly thank you for your stay at Le Grand Monarque. Thanks also for sharing your experience with the web users.
We are glad having been able to satisfy your expectations and we hope that you had time to enjoyed the numerous assets of our beautiful city of Chartres thanks to the location of the hotel.
As you mentioned, the valet parking service is a quite appreciated service. We usually advise clients to book it in advance in order to get a place in our private parking (because of a limited number of places). We hope that you will come back with pleasure in our establishment and we wish you a pleasant Sunday

Best Regards
La Réception

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