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Review of La Petite Maison

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Average
4 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 1 Bathroom, Sleeps 6
Bergerac, Dordogne, Nouvelle-Aquitaine

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Garry L
Dundalk, Ireland
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice holiday ruined by landlord customer service”
Reviewed 7 August 2012 for a stay in July 2012

Regrettably, we had our holiday experience sullied by having to deal with the landlord’s quest to hold onto the deposit, despite 2 of us cleaning the house from top to bottom for 4 hours on the day of departure. When I communicated with him, his emails were quite unprofessional and insulting as he even accused the children of breaking a shelf in the fridge and not telling anyone (which he has charged us for), despite the fact that this was broken on arrival and very annoyingly allowed items to fall out every time we opened the fridge door. He mentioned in his emails that he wasn’t “on the make” despite the fact that no-one even suggested this. Despite several long emails, he only refunded €45, saying that the cleaning costs are €80. In honesty, we left at 4am and we left an empty tube of toothpaste on the washbasin. We also left the fridge plugged in which he charged for. I did not think this warranted to loose the deposit – Be advised to take photos of everything on arrival.

The house was adequately furnished but not exactly child friendly with steep stairs leading to the bedrooms and a large step down at the front door. The fridge was dirty on arrival and smelled of cheese. There was also a chopping board in the bottom cupboard which had about 6 months mould on it. We scrubbed the fridge before we used it (this again become a bone of contention when mentioned in my email on return as they vehemently argued that the fridge was cleaned – If it was, it wasn’t to my standards).

The swimming pool was clean but definitely not solar heated as advertised. We were surprised at the landlord’s lack of knowledge of local amenities as we spoke to him several times about local amusement parks and things to do and all he was able to tell us about were things within several km’s. The scenery is beautiful in the area but a car with Sat-nav is essential as the house is located in a very remote area. Also be aware of the tax sejour which the landlord presented to us several hours before departure and had to pay on the spot. This would not have been an issue had we been made aware that we had to pay this tax, but it wasn’t mentioned once.

All in all, our stay was nice and relaxing but after dealing with the landlord on return I would not be recommending this to anyone and to be honest I feel quite let down by the whole experience

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Service
Liked best: The remoteness of the property, gave a good sense of security with the kids
Liked least: The customer service on return has been appalling to say the least - email communications available if needed
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Recommended for:
Older travelers
  • Was the property as advertised?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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