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All reviews free wine and cheese every evening great location grand hommes croissants place gambetta golden triangle city break the hotel offers public parking three star small balcony breakfast room is fresh fruit shopping centre comfortable hotel tourist office
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Reviewed 29 September 2018

My room was clean and everything worked well. All of the people at the front desk were very nice and helpful. The renovation work was managed well and had no negative impact on my stay. Convenient location for restaurants, shopping and the tram.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank MarkP6532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valérie B, Directeur général at Hotel Continental by HappyCulture, responded to this reviewResponded 30 September 2018
Google Translation

cher Mark
Nous vous remercions sincèrement d avoir pris le temps de rédiger un avis suite à votre séjour dans notre hôtel.Nous sommes avis que votre séjour ait été à la hauteur de vos attentes sous la bienveillance également de nos équipes a chaque second.
Nous serions ravis de vous accueillir à nouveau ce fut un plaisir de vous rencontrer.
Dans cette attente , nous vous souhaitons une belle reprise
Bien a vous
Valerie B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018

Great location and helpful staff. Good breakfast. The hotel was being refurbished and we stayed in one of the refurbished rooms. It was very stylish but not practical. No drawers, limited hanging soace partly talen up by the kettle, safe and spare blanked. Tiny bedside table not big enough for glasses and a book. Tiny desk not really big enough to work at. Some of this could be easily fixed

Date of stay: September 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank 699NickH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valérie B, Directeur général at Hotel Continental by HappyCulture, responded to this reviewResponded 30 September 2018
Google Translation

Cher Nick
Nous vous remercions infiniment d avoir pris le temps de rédiger un avis suite à votre récent séjour, nous sommes navrés que votre parenthèse bordelaise n ait pas été à la hauteur de vos attentes.La réception aurait été ravie de vous allouer une chambre plus spacieuse afin de répondre à toutes vos exigences, avez vous pris soin de les informer?
Nous espérons vous accueillir à nouveau au sein de notre hôtel, et restons personnellement à votre écoute afin que votre séjour se déroule dans des conditions optimales et vous permette de découvrir la diversité de nos prestations et la sérénité des lieux.
Bien a vous
Valerie B

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Reviewed 27 September 2018

After seeing all the bad reviews on here we tried to find somewhere else to stay but as some of our party had already paid we went with it - and we were pleased we did.The location is really very good indeed and despite the hotel not being completely finished and our rooms being a tad small we really enjoyed our stay. We were lucky being on the first floor and we were definitely the first people to ever use the stylish bathroom - l even found a strip of masking tape behind the door LOL! Bed was very comfy and the air con excellent and quiet. The decor and furniture are hip but flawed , our hanging rail was over the kettle which was very strange and we had a desk and chair that the size of the room didnt really warrant .I would have preferred a set of drawers.Wifi was okish .The breakfast was pretty basic but you get what you pay for and this is not an expensive hotel. Plus the staff could not keep up with the replacement of the food .We had a mass of cyclists at our breakfast who were insanely noisy and ate everything that was put out . The breakfast room is cute with stained glass. I liked the colour scheme but l can see why people thought it was drab.The lift is tiny! Im claustrophobic so l am glad it was only one floor! All in all we thought it was good value for money and yes we would stay there again because the location is amazing .

Room tip: Front of the hotel -first floor
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank hippylinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valérie B, Directeur général at Hotel Continental by HappyCulture, responded to this reviewResponded 30 September 2018
Google Translation

Chère Linda,
Nous vous remercions d avoir pris le temps de rédiger un avis suite à votre séjour au sein de notre hôtel.
Toutes vos remarques ont été partagées avec nos équipes et étudiées avec la plus grande considération, votre confort et votre bien être sont essentielles et nous permettent d optimiser la qualité de nos prestations et services.
Ce fut un plaisir de vous recevoir et nous espérons sincèrement vous revoir très bientôt parmi nous.
Dans cette attente, soyez assurée de toute notre bienveillance.
Bien a vous
Valerie B

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Reviewed 26 September 2018 via mobile

Stayed here for 4 nights B&B, 3 rooms for our family.
Greeted by pleasant reception staff. Hotel has recently been redecorated (not complete) albeit the colour scheme and furniture are questionable! Looked better in old pictures, it's now green and grey!?
The one lift holds 3 persons only, to cover 6 floors!! Busy and cramped! Staircase is spiral and hard work with my bad knee!
Our rooms were newly refurbished but decor/style was horrible! Headboards plained treated wood?! My room 501 had a hole in the wall where the bathroom door handle had been forced through, since it had been newly papered!
Beds really comfy, bed linen good quality and pillows nice! TV and aircon worked.
Bathroom new and clean. Toilet was really high, feet dangled when in use
Shower good all new, but leaked at the corners. Towels nice, clean and replaced daily as required. Bedroom floor needed a good mop!
Now the breakfast... It was like we had been put on ration, the lady in charge brought out food, cutlery and crockery, not only slowly but in meager amounts.... Area full of people and she appears with 7 small croissant! Scrambled eggs looked horrible. No fruit in bowl, I said "no fruit?" she walks off and 5 mins later appears with fruit which is swooped on by the other patrons. No bread to toast, she reaches in to a cupboard and places out 6 slices! Jam pots empty and not replaced, despite requests! I think Basil Fawlty must be involved? We laughed at it all, it was appalling, you pay for breakfast and end up having to ask for each element..... individually! No spoons for cereal, then no milk, then no bread to toast, no jam, no plates, no knives, no croissant and then they appear in small batches??? YOU HAVE TO ASK FOR THEM!! This needs attention its terrible!
There were 'workmen' about but didn't bother us!
All in all its an average 3 star hotel in a good location.
The reception staff are nice and helpful.
Rooms are ok, bedding nice. Bathroom was good.
There is no bar, or lounge area.
Would I stay again, probably not!
Please review your breakfast routine.
Thank you

Date of stay: September 2018
Trip type: Travelled with family
1  Thank NornIron123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valérie B, Directeur général at Hotel Continental by HappyCulture, responded to this reviewResponded 30 September 2018
Google Translation

Cher hôte,
Nous vous remercions vivement d avoir pris le temps de rédiger un commentaire fort détaillé suite à votre récent séjour parmi nous,toutes vos remarques ont été partagées avec nos équipes et prises parfaitement en considération.
Nous vous renouvelons nos excuses quant aux désagréments que vous avez rencontrés durant votre séjour, cependant nous sommes sincèrement désolés de ne pas en avoir été informés durant votre parenthèse bordelaise, nous aurions immédiatement résolu pour vous et avec vous vos moindres exigences.
Notre équipe petit déjeuner est constante et professionnelle, elle veille sur le bien être de nos hôtes, comme toutes nos équipes, avec bienveillance et passion.
Nous vous invitons a nous recontacter afin de prolonger cet échange et convenir ensemble d un prochain séjour dans notre merveilleuse région, soyez assurée de toute notre attention.
Bien a vous
Valerie B

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Reviewed 15 September 2018

Despite being advised renovations would be finished 10 days before our arrival, lobby and staircase was a major building site. Surprised hotel could remain open in such an upheaval. Appeared unsafe. Hotel management seemed to be uninterested in our concerns. No response from management to my final email.

Date of stay: September 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank jackiemcarthur2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valérie B, Directeur général at Hotel Continental by HappyCulture, responded to this reviewResponded 30 September 2018
Google Translation

Chère Jackie,
Nous vous remercions infiniment d avoir pris soin de rédiger un avis suite à votre séjour au sein de notre hôtel, nous sommes navrés que votre parenthèse bordelaise n ait point été à la hauteur de vos attentes.
Une réponse vous a bien été adressée par courriel, nous sommes étonnés que vous ne l ayez guère reçue?Nous vous invitons à nous recontacter dès que vous le pourrez afin de dissiper tout malentendu, soyez assurée de toute notre attention et de notre bienveillance permanente.
Au plaisir de vous lire
Bien a vous
Valerie b

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