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All reviews no lift perfect location star hotel croissants old town four nights reception staff square cathedral euro christmas code alsace
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Reviewed 16 December 2016 via mobile

My boyfriend took this hotel as a last minute birthday surprise. Knowing it was two stars but with a good rating, and with other hotels being very full/expensive given the season, he thought he would take the risk. It was a mistake. It was dirty (hairs in your bed and pillow case CAKED in make up), the walls were paper thin and the beds so old there was a clear dip in the middle of each. All in all you could think that for the price, the location makes up for the bad points - only for four euros extra our friends stayed in a hotel 150m up the road in a charming, spotless attic room with none of the above problems. I would not recommend this hotel, and would rather recommend they get a minimum of a refurb.

Stayed: December 2016, travelled as a couple
Thank jonesy06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2016 via mobile

Stayed for one night when we visited Strasbourg earlier this month. It wasn't easy to locate the place using google maps but the location was pretty ideal. When we entered the hotel and our room I thought to myself that this place Could use some (a lot of) updating... The room was small and the bathroom was tiny. It was as clean as could be but I'm not sure I would stay again...

Stayed: November 2016, travelled with friends
Thank Cat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTOPHEStrasbourg, Directeur général at Hotel des Arts, responded to this reviewResponded 30 January 2017

Dear Sir, Madame,

Thank your for your comment about our Hotel.

We take note that you have some trouble finding the Hotel, you can called the Hotel at any time in order to have some informations who yo get to the hotel, where are the closer parking.

We send an e-mail every week before your check in with all of this informations.

We will reatblish the hotel this year.

We wish you a nice Day.

Best Regards

Coralie Gross
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2016 via mobile

Then maybe this hotel will work for you. I was very disappointed. The location is excellent and the staff were nice. The price was good. It has that going for it. The beds are clean. BUT, the walls in my room were dirty, the carpet was peeling off the wall, there were only two outlets - both in the same corner of the room, no elevator, 17 steps to each stair level, crowded (and I mean jammed) breakfast area, limited food at breakfast. It is basic. It worked for 2 nights but I wouldn't stay there again.

Stayed: October 2016, travelled with family
Thank Debra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTOPHEStrasbourg, Directeur général at Hotel des Arts, responded to this reviewResponded 24 October 2016

Dear Madam, Dear Sir,

Thank you for your comment on our Hotel’s page, we are glad that you enjoyed the localization of the Hotel and the member of the personal. We read and take all of your comment about the Room and the cleaning, soon we will renoved all the hotel in order to change the Gamme and start of it .

We propose you the breakfast at 6.50€ per person, you have some bread, croissants, petit pain, warm drincks and orange juice.

We wish you a nice day. Best Regards

Coralie Gross
Assistante Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2016 via mobile

Nice hotel in the city center. Not new, but clean. Nice personal. If you want to stay central but not expensive, this hotel is good. Note that there is no lift. If you want a quieter room, then ask for a room overlooking the yard, not the street. Very positive experience.

Stayed: August 2016, travelled with family
Thank marusya_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTOPHEStrasbourg, Directeur général at Hotel des Arts, responded to this reviewResponded 24 October 2016

Dear Madame, dear Sir,

Thank you for you great comment about the hotel and the personal of it. We are pleased that you enjoyed the localization of the hotel and the advantages of it. We are glad to welcome you again for a next stay.
We wish you a nice day. Best Regards

Coralie Gross
Assistante Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016 via mobile

Glad we were only staying in here overnight before travelling to UK. I wouldn't recommend this as a luxury place.

The bedroom is: Reasonably clean. Well priced considering its locations. Very basic. Right in heart of city.

Just be aware you cant park outside of it. Also we wanted to check out before reception opened in morning (7am) so we parked in a place called "Austerlitz" Parking. Only €4 from 8pm overnight.

Reception were very helpful.

But there was a musky smell in the room that wasn't pleasant.

Stayed: June 2016, travelled as a couple
Thank Kirsty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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