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Reviews (889)
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11 - 16 of 889 reviews
Reviewed 3 weeks ago via mobile

Had a wonderful nights stay. Dinner was absolutely fantastic! I have no idea how they haven’t got a Michelin Star! Service was always with a smile and always very helpful. Will definitely be back soon!

Stayed: June 2018, travelled as a couple
Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg F, Director at Mallory Court Hotel, responded to this reviewResponded 3 weeks ago

Thank you so much Phil - Paul Evans our Head Chef is well on his way to a star we feel so thank you for the great comments.
All the best
Greg

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Reviewed 4 weeks ago

Absolutely loved our stay at the hotel. Friendly and helpful staff, lovely spa, amazing food, lovely grounds in a peaceful countryside location, fantastic spacious room with so many touches that were just so far above and beyond what most hotels offer - especially loved that they give you real milk not UHT sachets and the fruit and nuts and soft drinks were lovely extras. Cannot fault anything really, it would have been helpful if breakfast had started a little earlier on Saturday but that's the only improvement I can suggest.

Room Tip: Eastcotes is a lovely spacious room - more like a mini suite really
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank KatB1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg F, Director at Mallory Court Hotel, responded to this reviewResponded 3 weeks ago

KatB thank you for the 5 star review , so glad you enjoyed your stay with us and all the little touches helped make for a memorable stay.
All the best
Greg

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Reviewed 4 weeks ago

Excellent hotel, service and staff, the grounds could do with a little more attention but overall they were also very good. I wouldn't hesitate to stay again when in the area for that special break with a loved one.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Relais & Chateaux
Thank Glyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg F, Director at Mallory Court Hotel, responded to this reviewResponded 3 weeks ago

Glyn thank you for the 5 star review.
Sorry you felt the grounds needed more attention , that could be as we are not cutting the grass too short in this heat wave and it looks brown enough already.
We look forward to welcoming you back soon.
All the best
Greg

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Reviewed 5 weeks ago via mobile

What a fantastic time we had a pot of earl grey tea for 2 sandwiches and cakes, and then a glass of press eco on the patio overlooking the country side. Would I do this again ! Most definitely . And the staff were superb.

Stayed: June 2018, travelled as a couple
1  Thank Peterorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg F, Director at Mallory Court Hotel, responded to this reviewResponded 4 weeks ago

Thank you Peterorz

We look forward to welcoming you back soon , the gardens and the view are looking superb in this weather !

All the best

Greg

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Reviewed 9 June 2018

Before I begin let me point out that the spa at Mallory Court is a separate building (and from what I experienced a separate species of customer service orientated and led people!) - the Spa was wonderful and we had bought a twilight spa package which means use of the spa, treatment each and then dinner at the Brasserie in the hotel.

so all great and we head over to the Brasserie for our 8.30pm booking - sit at the table, order drinks , order food and at 9.15pm we are still sat at our table with no food, no bread, no update no hope and no way Im staying there any longer as they don't deserve my money ..... demanded the money back for the dinner part of the package which was given over and then had a MacDonalds on the M1 services on the way home.

customer service basics - do not leave people sitting on a table with not food at all and no update on their order and expect them to be either happy or grateful ..... FAIL and will never go back there again

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Adrian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg F, Director at Mallory Court Hotel, responded to this reviewResponded 11 June 2018

Adrian - apologies we got a number of things wrong and whilst we had staffing issues this should not have impacted on your enjoyment at Mallory - sorry.

I can assure you this was not indicative of the norm in the Brasserie - please let me know if you would like to return - greg.fehler@edenhotelcollection.com

Kind regards
Greg

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