Our family usually go to a different cinema, but we couldn't make the show times there. We hadn't been to The Showcase for years. Crikey - it's changed for the worse, and the prices are still outrageous. I can't imagine why anyone would buy food, sweets or drink there.
We bought our tickets and the only change from last time we went there was that we were allocated particular seats. The woman gave us the tickets and said that if we didn't like the seats we'd been given, we could sit elsewhere if there were free seats.
When we went in, there were rows of the normal seats which are dusty and dirty or a few rows of luxury seats at the back (just like the ones that you get for normal price at other cinemas). They looked so out of place, we assumed that they were in the process of replacing the awful ones, so we sat at the back. There wasn't more than 10 people in the whole place.
Just as the film was starting a steward came and told us that if we hadn't got tickets for the 'VIP section' we'd have to move to the awful seats (he didn't say 'the awful seats' btw). My 90 year old Mum was with us, so we all went to our allocated seats. The awful seats were even more awful when you sit on them - no padding, you could feel every spring, sticky. Disgusting.
I was furious and went into reception. There were two Managers just hanging around (I reckon it was because the normal staff were sick of having to deal with complaints) and I told them what had happened. They said that unless we paid a £1.50 supplement each, then we couldn't sit in the VIP chairs. I said "so basically, we have to pay £1.50 each to get a chair that isn't broken, even though the theatre is empty?" They said yes. I told them that I had my 90 year old Mother with us and there was no way that I was going to make her sit in a chair that you could feel the springs through and were disgustingly sticky. We were going to sit in the VIP chairs and that they'd need to bring people with them to carry us out if they objected.
We sat in them for the whole film. Everyone else was saying the same thing.
I'm surprised they have any customers at all.
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