I recently moved to the area and already have been a regular customer at Viento to relax and do some work since I don’t have WiFi at home yet and being a student I work better in a coffee shop environment.
Today, as I was ordering a hot chocolate I was rudely interupted by the manager or owner, who very impolitely told me that before anything, he’d seen me over the weekend and had spent more than 3 hours using “my electricity”. He said he had to turn customers away because of it, but I didn’t see any customers come in and leave straight away. I intentionally sat in the corner to make sure other people had space to also sit down. Then he said he won’t serve be able to me anymore if I continue this way, and I replied I would go somewhere else instead.
Being a paying customer, I was really shocked and angry at this rude encounter. I have never been treated in this way as a customer. So many people work from cafes in and around London. If you walk into any coffee shop in London it’s full of people on laptops using the complentary WiFi and electricity. I only live a few seconds from there so it’s a shame that Viento’s customer service isn’t matched up to their good coffee. I support local coffee shops and businesses but myself and the rest of my family will no longer be going to Viento and go elsewhere.
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