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“VERY POOR OVERALL”

Maidstone Leisure Centre
Certificate of Excellence
Reviewed 28 June 2018

I used to be a member there, but left because of the chronic under-investment. If something breaks, it is rarely fixed. Three examples:

A. Three of the downstairs gents toilets are out of action. One is a disabled toilet. The other two have been out of commission since before Christmas,
B. The turnstile to allow members faster access has been out of action for almost a year, so the queues at peak times result in users getting to their classes late
C. The disabled lift has been out of action for two days. Disabled users are clearly not a priority for this company

I took a look upstairs while I was there and there was a kid sitting in on an adult exercise class. Apparently this has happened before with two children sitting in, one of whom was taking pictures of the class participants. You really couldn't make this up.

Please don't answer this Lauren K, but go get a job in a better run gym.You deserve to work in a safe and secure environment, This is neither.

2  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren K, Manager at Maidstone Leisure Centre, responded to this reviewResponded 10 July 2018

Hi Patrick,

Sorry but i would like to reply to your comments and see if i can answer some of your queries and apologise that you have not enjoyed your experience with us and in return have left as a member here.

I am disappointed to hear of some of the concerns you have raised and have passed on many of the details regarding the toilets, and children attending workout classes to the appropriate head of departments to pick up and ensure that this is not the case.

Our Turnstile at reception was out of action for quite a period of time and even though we had a contractor for this piece of equipment it could not be fixed with our computer systems. Recently we have found a new contractor who has been on site and resolved this piece of equipment. We understand the frustrations this caused for our members and our staff and unfortunately has not worked since. We are currently in the process of getting a new scanning in system to go alongside our new my fitness app which will mean members can scan in to come through reception - so watch this space!

The lift has recently been out of order due to needing repair - unfortunately this is not something we can do on site and requires specific contractors and certification to then be put back into action. This is not ideal however it could not be avoided on this occasion. Our staff were on hand to assist anyone who needed help to access different floors of the centre and our customers were advised via our clubs and social media pages and was resolved as soon as we could get the contractors on site.

We would like to assure you of our best intentions at all times and apologise that these issues have affected your visits to us and your membership.

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"polar adventure"
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"school holidays"
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"lose weight"
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in 16 reviews
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"birthday party"
in 9 reviews
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12 - 16 of 281 reviews

Reviewed 12 June 2018 via mobile

Would like to say a massive well done and thank you to the lifeguard on the aqua challenge for my children's visit back in the beginning of May. My son said "it was so much fun can we do it again". And my daughter was very pleased to.

We got there slightly early because the children were so excited to o on the aqua challange. I was surprised to see the massive inflatable. A highlight of the aqua challange was both Shannon she zipped around the inflatable and was very smiley. Another mention was Milly she was very happy and smiley dancing around and splashing the children. Very happy group. Would highly recommend to everyone.

Definitely coming again soon.

2  Thank jimmybrown55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren K, Manager at Maidstone Leisure Centre, responded to this reviewResponded 15 June 2018

Hi Jimmy,

We are glad to hear that you and your children had a great visit with us and enjoyed our Aqua Challenge.

Your comments for our Lifeguards will be passed onto the team and this is great feedback to receive thank you!

We hope to see you all again soon for another go on the Aqua Challenge.

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Reviewed 10 June 2018 via mobile

Great place to see and great staff. Definitely coming back thank you very much will be coming back was great

2  Thank Reece B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren K, Manager at Maidstone Leisure Centre, responded to this reviewResponded 11 June 2018

Hi Reece,

Thank you for taking the time to leave a review! It is great to hear that you had an enjoyable visit with us and we look forward to seeing you again soon.

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Reviewed 10 June 2018 via mobile

Thank you to Elliot the life guard that was on duty this morning for making this mornings swim such a pleasurable experience

2  Thank Bronwynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren K, Manager at Maidstone Leisure Centre, responded to this reviewResponded 11 June 2018

Hi Bronwynne,

Thank you for taking the time to leave a review regarding your swim this morning. It is great to hear that Elliot our lifeguard has had that impact on your visit.

We hope to see you again soon!

Thank you

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Reviewed 2 June 2018 via mobile

Great place and my boys 8 and 10 love it there.

Just an observation today.

The inflatable course is great but there were a couple of lads that clearly work there or knew the people that did that were just pratting about and nothing was being done about it in fact if anything they were being encouraged by the staff. Not the blonde haired girl though.

The cafe need some customer service. Reception could train them in that they are so friendly and nice!
They aren't rude to say, just no smile, service slow, the coffee machine is disgusting! We both work in catering and it should never look like that I didn't buy a coffee for that reason. Also why are you serving everyone in paper take away cups? Especially when you have proper ones in view under the counter. It's a waste of revenue and bad for the environment!

Other than that it's a fab place and I recommend it.

3  Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren K, Manager at Maidstone Leisure Centre, responded to this reviewResponded 11 June 2018

Hi Amy,

Thank you for taking the time to leave a review and we are disappointed to hear you did not have a good experience within our Cafe. Your comments will be passed onto our Catering Manager to review and act upon some of the comments above. We apologise that this was the case during your visit.

It is great to hear your sons enjoyed the Aqua Challenge and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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