A group of us has visited this venue on a number of occasions in the last few years. We have always been impressed with both the Premier Inn facilities and the quality and value for money meals offered by the restaurant. On our visit over the Easter weekend Premier Inn lived up to expectations as usual. Sadly the same couldn’t be said for the restaurant, now owned by Greene King.
Breakfast was chaotic. There was no butter, the hot water urn ran dry, the toasters were slow leading to queues, the fresh fruit bowl needed replenishing, cutlery could have been cleaner etc, etc. The “unlimited”, cooked to order, hot breakfast was a joke. It was barely warm, served on cold plates, and the portion size would have been more appropriate for a small child.
The evening meals were okay but nothing special. The menu choice lacked the range of the previous owners, and needs improving by the addition of some basic favourites.
The waitress staff were doing their best to keep the customers happy, but were needing to apologise all too often for one thing after another. Chloe, in particular was a breath of fresh air, always smiling, always cheerful, and she is a credit to the organisation.
The manager explained to us in some detail that they were still having teething troubles in getting the menus and organisation right, but the feedback from the Premier Inn reception staff was that complaints from residents were plentiful, particularly regarding the quality of breakfast. We witnessed other disgruntled residents complaining during our stay.
We will be returning to this venue later in the year, because we like the location and surrounding area, but we will be hoping for considerable all round improvement from the Caldecott Arms. Currently they are letting the Premier Inn brand down.
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