I was at a wedding on Saturday at 12.30pm and check in wasn't until 2pm - I rang prior to my arrival and due to a 'complimentary upgrade' the room wasn't ready. I had to get changed for a wedding in the leisure changing rooms. We returned after the wedding at around 6pm to check in to our upgraded room to find that there was no upgrade, we were given just a standard room. Obviously there had been a change of staff from when I rang in the morning to when I questioned the room and they didn't have any idea that I had been upgraded, but half arsely attempted to 'see what's available', but I refused as it was reasonably late and it would mean moving all mine and my friends things from the other room.
I later found that that due to the massive rush I had left my clothes in the changing rooms. They were not handed in to lost property nor were they still there when I had gone back to check. Had I not been 'complimentary upgraded' I would have been able to get changed in the standard room that would have been available at 12pm, and I wouldn't have had to return home top, legging and braless!
Night staff reasonably helpful but not as expected when I was running up and down trying to find my lost clothes however the morning staff were more polite but my issue still wasn't resolved. Somebody Is walking around Bolton wearing my bra!!