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Reviewed 5 December 2017

Came down for a night at the theatre and visit Christmas market. Great location as Playhouse is right next door. Everything is within walking distance which is fab.

We struggled to get the heating right in the room - was warm and then started to blow out cold air which was great considering it was very cold outside. Other downside was that the light about one of the beds in our room kept going on and off every time I turned over in bed.

Point to note - if you want to eat in the hotel either in Snug or Restaurant, allow yourself plenty of time. We went down to have some pre-theatre food and was told that it would be at least a one hour wait as the restaurant was very busy. We ended up having soup, which was lovely but still had to wait 30 mins to get it.

Wont let that spoil another visit...

  • Stayed: November 2017, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank merrymaid_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre C, Front Office Manager at The Glasshouse, Autograph Collection, responded to this reviewResponded 23 December 2017

Dear merrymaid,

Thank you for sharing your experience with us.

I'm glad to hear that the location was ideal for you, however I'm disappointed that the room condition and service response in our outlets didn't meet your expectations.

We look forward to your return,

All the best,

Andre Sa Castro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017 via mobile

What a beautiful place. The staff are incredible and the hotel is so quirky. The rooms where lovely, so warm and set out really well, the bath was nice and deep and the balcony was an added extra.
The bed was quite literally the comfiest bed I’ve ever slept in, the shampoo and conditioner has left my hair feeling and smelling lovely. I’ll be back soon for sure!!!! Thank you.

Stayed: December 2017, travelled as a couple
1  Thank Danielle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre C, Front Office Manager at The Glasshouse, Autograph Collection, responded to this reviewResponded 7 December 2017

Dear Danielle L,

WOW! And it's absolutely amazing to hear you have a great time at The Glasshouse. Thanks for sharing it with us!

We look forward for your return.

All the best,

Andre Sa Castro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

Stayed at the Glasshouse for three nights. The location is just right for everything and all in walking distance. Staff were very helpful and friendly. The room was very comfortable and big, bathroom a good size with plenty of hot water.

Would stay again.

Stayed: November 2017, travelled as a couple
1  Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre C, Front Office Manager at The Glasshouse, Autograph Collection, responded to this reviewResponded 2 December 2017

Dear Helen,

Thanks for sharing the review of your stay at The Glasshouse,

We are glad to read that you had enjoy the time with us, and that the location, room and service of our team meet your expectations.

We look forward to welcome you back,

All the best,

Andre Sa Castro

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Reviewed 30 November 2017 via mobile

This hotel try’s to be a five star hotel but, just can’t make the grade, it’s very nice the staff are polite and welcoming. The hotel layout is like a maze it’s not easy to get anywhere. A disabled person would find difficulty. But it is just off the royal mile and the centre of Edinburgh,. So it’s good if you come by train. Cars would be a little difficulty especially larger ones.

Stayed: November 2017, travelled on business
1  Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre C, Front Office Manager at The Glasshouse, Autograph Collection, responded to this reviewResponded 23 December 2017

Dear Jan S,

Thank you so much for choosing The Glasshouse Hotel following your most recent visit to Edinburgh and for taking the time to review your recent stay.

Feedback such as yours is essential to ensure we constantly maintain our service and product, and I'm pleased to read that our team made you feel welcome

Nevertheless, your comment about the layout of the hotel, and the accessibility for disabled guests was taken on board.

We truly appreciate your comments and hope we will be able to welcome you back to the hotel in the not too distant future.

All the best,

Andre Sa Castro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

My family & I arrived off a long flight, tired & frankly a bit grumpy. The staff looked after us very well, arranged for an early check in, directed us to a quick, quality breakfast & generally went above & beyond to accommodate us.

Memorable trip, heavily impacted by this lovely hotel.

Thanks

Room Tip: Ask for a garden view
  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dawsoia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre C, Front Office Manager at The Glasshouse, Autograph Collection, responded to this reviewResponded 18 December 2017

Dear Dawsoia,

I absolutely loved to read your review, Thanks for sharing it with us!

I'm very proud to hear how welcome the team made you and your family feel upon arrival. Attention to details is what makes the difference, and I'm happy that we were able to create a memorable experience.

We look forward for you return,

All the best,

Andre Sa Castro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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