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Not recommended!

So, I have given Brains a few weeks to reply to my email before resorting to trip advisor, but... read more

Reviewed 1 week ago
NC456
,
Swansea, United Kingdom
via mobile
Poor service, quality and atmosphere

It seems like the door staff, manager and bar staff do not hold the ability to smile or offer a... read more

Reviewed 1 week ago
Sheppeyfamily
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Top Selling Tours & Activities in and around Cardiff
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Reviews (150)
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All reviews salt bar sunday lunch with friends children's menu friendly bar staff couldn't do enough great atmosphere be visiting again lauren cocktails
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Reviewed 1 April 2018 via mobile

Fabulous service! Makes the most amazing cocktails! Pleasure being served by him, takes pride in his job! 5 star service!! Superb!!!

Date of experience: April 2018
1  Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 April 2018

Hello,

Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We hope your next visit is just around the corner.

Kind Regards

Natasha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Food was cold and very average quality. Wasn't expecting much for the price but cold food is a clear sign staff don't care about food service. Pub was a bit dirty and generally feels tired. Better off going to Wetherspoons a few doors down.

Date of experience: April 2018
Thank Tomjwaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 April 2018

Hi Tomjwaring

Thank you for taking the time to write a review of our business. I’m sorry to hear of the comments you mention and that your expectations were not met on this occasion. This is not the normal standard we are known for. We’re dedicated to customer satisfaction and we would like to fix this problem for you. Please send us an email on salt@sabrain.com where we'd be happen to discuss this further with you.

Kind Regards

Natasha

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Reviewed 1 April 2018 via mobile

Ordered two cocktails from the 2-4-1 ‘daily’ menu. They decided that they weren’t 2-4-1 however and charged us £16 for two average cocktails...in plastic glasses. Classy! Advertised with fresh raspberries- though at one point the barman was happy enough to serve them without until we asked for them. They then managed to find some fresh raspberries...from the freezer!

You can’t tweet an offer and have it written on your menu, only to change your minds when you feel like it! Nowhere did it state that the offer didn’t apply when an event was on. Unprofessional and misleading.

Do yourselves a favour- skip Salt and head to Las Iguanas, where they make cocktails that are at least worth the money.

Date of experience: March 2018
Thank Cathy8t4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 April 2018

Dear Cathy8t4

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. I sincerely apologise for the shortcomings you received on this occasion. If you would like to discuss your visit in more detail please don’t hesitate in contacting me directly on salt@sabrain.com.

Kind Regards

Natasha

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Reviewed 31 March 2018 via mobile

Top geezers they know how to run a bar. 10/10 good drink and friendly bar staff. Good atmosphere and beer. Adam is slightly better than Pedro though

Date of experience: March 2018
1  Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 April 2018

Hello,

Thank you for taking the time to leave us a review!

Kind Regards

Natasha

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Reviewed 30 March 2018 via mobile

Got served by Adam top barman pours a good cocktail nice bar, very good atmosphere.. will be back again!

Date of experience: March 2018
Thank Kai E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 31 March 2018

Hello,

We hope to see you again very soon! We'll have Adam ready and waiting to serve you your favourite cocktail on your next visit.

Kind Regards

Natasha

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