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“Food poor”
Review of Salt Cardiff Bay

Salt Cardiff Bay
Ranked #56 of 79 Nightlife in Cardiff
Attraction details
Reviewed 2 weeks ago via mobile

Hiya we went on Saturday for a 2 for £10 on the grill I had steak which was ok but the chips were all in bits vile.
Hubby had a mixt grill missing the egg and black pudding told the waiters who was really nice but her long Brown hair was dangling all over the food wen she brought it out very unsanitary.
The black pudding she brought out was a nice of a 20 pence piece lol
The egg was all burnt.
I asked the waitress for some mayo she brought me a empty bottle. Lol
The bar staff look like it was all there first day they had no idea how to do any of the cocktails on the menu felt for them.
Ermmm and 40 minute Waite for food

Thank perkycharl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Team Leader at Salt Cardiff Bay, responded to this reviewResponded 2 weeks ago

4. Hello Perkycharl. Thank you very much for taking the time to review our business. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Your comments will be passed on to the relevant team members in an effort to improve experiences for future guests. If you would like to discuss your concerns further please don’t hesitate in contacting me directly.

Kind Regards,
Luke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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"salt bar"
in 3 reviews
"children's menu"
in 2 reviews
"sunday lunch with friends"
in 2 reviews
"staff were attentive"
in 2 reviews
"jacket potato"
in 2 reviews
"be visiting again"
in 2 reviews
"great atmosphere"
in 3 reviews
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6 - 10 of 101 reviews

Reviewed 2 weeks ago via mobile

Fabulous service! Makes the most amazing cocktails! Pleasure being served by him, takes pride in his job! 5 star service!! Superb!!!

1  Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 weeks ago

Hello,

Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We hope your next visit is just around the corner.

Kind Regards

Natasha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Food was cold and very average quality. Wasn't expecting much for the price but cold food is a clear sign staff don't care about food service. Pub was a bit dirty and generally feels tired. Better off going to Wetherspoons a few doors down.

Thank Tomjwaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 weeks ago

Hi Tomjwaring

Thank you for taking the time to write a review of our business. I’m sorry to hear of the comments you mention and that your expectations were not met on this occasion. This is not the normal standard we are known for. We’re dedicated to customer satisfaction and we would like to fix this problem for you. Please send us an email on salt@sabrain.com where we'd be happen to discuss this further with you.

Kind Regards

Natasha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Ordered two cocktails from the 2-4-1 ‘daily’ menu. They decided that they weren’t 2-4-1 however and charged us £16 for two average cocktails...in plastic glasses. Classy! Advertised with fresh raspberries- though at one point the barman was happy enough to serve them without until we asked for them. They then managed to find some fresh raspberries...from the freezer!

You can’t tweet an offer and have it written on your menu, only to change your minds when you feel like it! Nowhere did it state that the offer didn’t apply when an event was on. Unprofessional and misleading.

Do yourselves a favour- skip Salt and head to Las Iguanas, where they make cocktails that are at least worth the money.

Thank Cathy8t4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 weeks ago

Dear Cathy8t4

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. I sincerely apologise for the shortcomings you received on this occasion. If you would like to discuss your visit in more detail please don’t hesitate in contacting me directly on salt@sabrain.com.

Kind Regards

Natasha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 weeks ago via mobile

Top geezers they know how to run a bar. 10/10 good drink and friendly bar staff. Good atmosphere and beer. Adam is slightly better than Pedro though

1  Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaltCardiffBay, Manager at Salt Cardiff Bay, responded to this reviewResponded 2 weeks ago

Hello,

Thank you for taking the time to leave us a review!

Kind Regards

Natasha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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