Myself, my mum and my sister visited Bannatyne Spa Cardiff today (02/04/18) for a spa day for my sisters 19th birthday, and all 3 of us are so disappointed and I can't help but feel sorry for my mum for the money she's wasted. I don't even know where to start. The building isn't fit for purpose, the pool is too small, the changing rooms are way too small and you end up having to stand uncomfortably close to people whilst getting changed. There is only 1 private cubicle in the changing rooms which means everyone just has to get naked in front of each other as the cubicle is constantly occupied. The whole building is scruffy, needs a revamp. My mum had a back massage and a facial, and myself and my sister had a back massage, leg massage, facial and nail file with polish. The massages were extremely disappointing, no technique to them whatsoever. All the way through the massages and the facial we could hear extremely loud banging, sounded like building work going on or a door being repeatedly slammed. How is anyone supposed to relax with that going on? We did like the facial treatment but again the loud noises completely ruined that for us. The "nail file and polish" is the biggest joke I've ever seen in my life. My sister had her nails done first and they did look really lovely, my nails however were absolutely horrendous. The "spa therapist" couldn't have rushed my nails any more if she tried, she might as well have thrown the nail polish at my nails. She didn't remove my previous nail polish properly and didn't file my nails. She didn't paint my nails properly, you could still see the previous colour underneath, some parts of my nails didn't even have polish on, there was more polish on my skin than nails! She had put on too many coats too fast without letting them dry so my nails went so tacky and wouldn't dry, I came out and complained to the spa manager who was really friendly, he apologised and said that he if I waited in the cafe area at 12.40 then another spa therapist would redo my nails. I ended up going in at 1.10 to get my nails done with another spa therapist. Even though these nails looked much better, again they were rushed so didn't dry properly and ended up smudging off within an hour. All of my sisters nail polish had also chipped off by the time we'd left. Afternoon tea was awful, the portion sizes were tiny, the sandwiches were stale with cheap fillings that looked like it had been bought from Aldi, the scones were stale and cold, and the tiny little cakes on top were so small they were pointless. Ended up leaving absolutely starving and went somewhere else for food. The staff that we did come across were all really friendly but that doesn't justify the awful day we've had. Bannatyne's shouldn't be hiring "spa therapists" that clearly have no qualifications in beauty therapy and don't have a clue what they are doing, and also shouldn't be advertising as a Spa when Bannatyne's is nothing but a glorified gym. The only reason it's a 1 star review is because you can't leave 0. Really really disappointed and will never return again, £180 down the drain.
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