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Reviewed 27 June 2018

  • Stayed: June 2018, travelled solo
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Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WhitbreadHotels, Guest Relations at Premier Inn Cardiff North Hotel, responded to this reviewResponded 2 July 2018

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Reviewed 26 June 2018 via mobile

Fantastic place, lovely big, clean room, very comfortable and the staff were very friendly and accommodating as I am disabled, easy reach to Cardiff city centre and Cardiff bay, easy to find, would go back to stay again

Stayed: April 2018, travelled as a couple
Thank sashP43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018

We stayed here in June 2018. There was a bus to the city centre just a short walk away. Excellent facilities, lovely staff and room.
The staff had provided all the details we needed to return from our concert. They even themed the music in the hotel to suit the concert.
Lovely hotel highly recommended. Excellent parking facilities also

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with premierinn.com
Thank kerryjoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

  • Stayed: June 2018, travelled with friends
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Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WhitbreadHotels, Guest Relations at Premier Inn Cardiff North Hotel, responded to this reviewResponded 29 June 2018

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Reviewed 25 June 2018

Stayed at this hotel for Saturdays Ed Sheeran concert. The receptionist was excellent and let us know when the room was ready.
When we returned from the concert we were disappointed to see that the bar/restaurant was shut. We asked for a drink at 23:02 and were told that there was no chance of a drink as the license only ran until 23:00. This sounded a little implausible for a city hotel on a Saturday night. Disappointed with the attitude of the staff.
The shower was poor, the pressure wasn't great - something I wouldn't expect for a hotel in the 21st Century. The room was small for four of us but adequate, the bathroom was very small.

  • Stayed: June 2018, travelled with family
    • Location
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    • Service
Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Guest Relations at Premier Inn Cardiff North Hotel, responded to this reviewResponded 29 June 2018

Hello Jon,

I'm very disappointed to hear this. I can imagine how much frustration this caused and this certainly isn't what we'd expect for our guests. The bar/restaurant at this site does close at 10pm so you were a little late when you arrived. I apologise if this wasn't explained to you.

Rest assured, all comments in regards to the shower have been passed back to the hotels management team for them to have a further look in to this. We wouldn't want something like this to happen again so thank you for taking the time to share your review. If you'd like to discuss these issues further, you can do so with our Guest Relations team. You can contact them by calling 0333 003 0025 (option 1). You can also submit your complaint/feedback on our website via the 'Contact Us' page and a member of our Guest Relations team will get back to you within 14 days.

Please accept our apologies for the experience you had. We'd hate to think that this experience would make you think twice about staying with us again so please have confidence that this isn't our usual standard. We also take all complaints and feedback very seriously so thanks again for bringing this to our attention.

We really hope to see you again soon.

Ricky

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