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All reviews luxury room the river decking area steam room sunday carvery cooked breakfast lovely hotel spa facilities course meal wedding party bar food last minute booking group of friends two night stay fantastic views full english short break
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24 - 29 of 833 reviews
Reviewed 23 June 2018

Picked this hotel for its location and reviews. Location for our needs was fine but the hotel appears to have last had some money spent on it sometime in the 1980's, judging by the colour and style of décor and, certainly in our room, the wallpaper peeling off what appeared to be a damp patch on the wall and a worrying 'hole' in the floorboard right by the bed (we didn't dare lift the carpet to see, it might have worried us more!). The room did not appear to have been cleaned very well, as there was a high degree of 'fluff' and other unidentified detritus on the floor by the window and a hairgrip on the bathroom floor! Incidentally, they appear to have attempted to conceal the peeling wallpaper and the un-vacuumed floor, by placing a chair in front of it! Continental breakfast was included in our price (and was ok as far as toast and cereal can be). We decided NOT to try dinner in the hotel (previous reviews on that and the fact that reception were not surprised at all, proved this!) and instead, went to Fouzi's Italian pizzeria in town (about 10-15 mins stroll) where we had a lovely meal in good surroundings and friendly staff. We would NOT recommend this hotel and will NEVER stay there again!

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank WebeCruisin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 4 October 2018

Thank you for reviewing White Waters Hotel

I am very disturbed by your review and certainly don't recall you coming to reception at any point of your stay with any complaints. Problems can always be rectified if they are brought to our attention at the time they occur and not when having departed the hotel and then post on tripadvisor.

The decor of the hotel is in keeping with the character of the old parts of the hotel, the more modern extension to the hotel is decorated in a contemporary style. You cannot please everyones taste and I strongly disagree that the room was not well cleaned as we have high standards of housekeeping.

I note that you would not return and thank you very much for your opinion on your stay.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Had a lovely carvery here on the 15th June for my daughters birthday... food was beautiful and the staff where so helpful especially Susan who went out of her way to make sure we had a wonderful time and nothing was to much trouble... highly recommended

Stayed: June 2018, travelled with family
Thank carolWrexham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 27 September 2018

Thank you for taking the time to review White Waters Hotel.

I am delighted to read that your family get-together was an enjoyable one and you found the food of a high standard. I am pleased you were well looked after by all staff particularly Sue who does go out of her way to make sure everyone is enjoying themselves.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

Spent 3 nights here. Service was good. Views lovely. Very nice little walk into Llangollen. Nice bar area. Breakfast nice. Good rates. It isn’t luxurious but the prices reflect that and we will stay again. Catered for gluten free. Didn’t use Spa but looked nice.

Stayed: May 2018, travelled as a couple
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 27 September 2018

Thank you for reviewing White Waters Hotel.

Your comments are much appreciated and I am pleased you enjoyed your stay and delighted to know you would revisit.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Arrived at hotel early but told our room was ready we had a standard room but it was more like a delux.Went for drink in the bar and sat outside what a lovely area to sit in by the river and fantastic views. The staff were very friendly and helpful. Evening meal was very nice . Would definitely go again .

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 138susanmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 8 August 2018

Thank you for your review.

I am delighted you enjoyed your stay and you were happy with your room. It really is lovely to be able to sit out on the terrace and enjoy the views especially if the weather is kind to us.

I do hope you will return for a further visit.

Kind regards

Sarah Davies
Reception

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Reviewed 20 May 2018

Friendly staff in great location with lovely views of the river Dee. Was once probably fantastic hotel but in desperate need of renovation. Curtain rail hanging off the wall, window would not close properly and much of external paint and wood work needs lots of TLC. Large dining room and evening meal was nice, but we were the only ones eating there which as a shame.

Stayed: May 2018
1  Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded 8 August 2018

Thank you for reviewing White Waters Hotel.

I am pleased to read you found the staff friendly and appreciated the beautiful views.

Regarding your feedback on the maintenance side of the hotel I can assure you that a renovation project will be operational in the autumn months once the summer season comes to an end. Extensive redecoration of public areas and rooms will take place.

I do hope you will consider revisiting later in the year.

Kind regards

Sarah Davies
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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