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All reviews lovely hotel shakespeare restaurant historic building coaching inn high street car park birthday treat four poster bed perfect location no lift couldn t nice room nothing too much trouble near future excellent stay would stay again short break
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Reviewed 12 August 2017

Fantastic old rooms with all modern comfort! Well done renovation. Staff friendly and customer orientated. Parking space available. If breakfast is not included, don't worry: Conwy offers plenty of great tea rooms or self service facilities!

Room tip: choose between street or parking where the terrace of the restaurant is.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Channel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe L, General Manager at Castle Hotel, responded to this reviewResponded 13 August 2017

Thank you so much for your fantastic review! More exciting works planned in the winter as well! The team and I look forward to welcoming you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

Staff in particular outstanding. Friendly, helpful and engaging. Will definitely come back.
Comfortable accommodation, spotlessly clean and well appointed. Comfiest bed I've slept in for as long as I can remember.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PJJGregory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe L, General Manager at Castle Hotel, responded to this reviewResponded 13 August 2017

Thank you so much for your fantastic review!! Our team work really hard to impress and love to make stays special. It's great to read that we helped to make your stay a special one! We all look forward to welcoming you back soon!

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Reviewed 12 August 2017

Still excellent but does miss the mark of the previous visit. Staff still very aware and attentive and only noticeable difference was that the bar areas became rowdy at times which is intrusive into some of the the rooms. Still high on our visit again list especially as the menu is versatile and the staff are still exceptional.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rob00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe L, General Manager at Castle Hotel, responded to this reviewResponded 13 August 2017

Thank you so much for your fantastic review! It's great to read you felt we haven't changed too much! We are all the same team so our values and care are still very much at the heart of everything we do! I think the bar you noticed is more a reflection of the popularity of Conwy now as a destination, and an August weeked! All the bars and restaurants have been refurbished in the town and have really made Conwy a "go to" spot. We always make a point of controlling our public areas and are very conscious of our residential guests. We all look forward to welcoming you back very soon!!

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Reviewed 12 August 2017

This hotel is a mix of old and new, an historic building, with first rate facilities. The staff were friendly and helpful. The restaurant was of a very high standard and the food delicious. The location is ideal.

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lesleyj779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe L, General Manager at Castle Hotel, responded to this reviewResponded 13 August 2017

Thank you so much for your fantastic review! I know the team work really hard in making every visit special and it's great to read that we helped to make your birthday a day to remember! We all look forward to welcoming you back very soon!

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Reviewed 10 August 2017

This hotel was very good indeed in all respects including the service. However the food in restuarant of the hotel was below par. The food was over cooked and poor quality and over priced. I would eat at other restaurants

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sylviabD1648YB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe L, General Manager at Castle Hotel, responded to this reviewResponded 12 August 2017

Thank you for such a great review. I'm very sorry to read that we have let ourselves down when it comes to our usually high food standards! I do hope you will come back soon and give us the chance to show you what our kitchen team can really do!

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