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“Dreadful Experience !!”
Review of The Calverley Arms

The Calverley Arms
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2
Sat, 09/21
20:00
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Ranked #281 of 2 511 Restaurants in Leeds
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Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: The Calverley Arms in Calverley is a country pub & restaurant oozing rural charm and rustic character. Our picturesque surroundings provide the perfect backdrop for savouring the hearty, seasonal pub-food on our menu, and the carefully nurtured cask ales and fine wines gracing our bar.
Reviewed 31 July 2024

I was a guest at a wake here on Tuesday, and my expectation were already set quite high, sadly I was very disappointed, firstly the bar service fell short, as new staff appeared to have not been fully trained, and made silly mistakes with my initial order, and secondly the catering for the buffet was nothing short of appalling! … 40 guests at £15,95 per head (£638.00) was an absolute joke, no thought or consideration was given to the food that was pre-ordered ordered weeks ahead, it literally looked like it was a case of, “we really don’t care, but we will throw something on plates for you” … and what you did attempt to rustle up, was a very poor effort to say the least, staff were also few and far between, to the point where guests were having to clear their own tables !! ….. Really ??? This is not the standard or the service I expected at all.

Date of visit: July 2024
    • Value
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Thank Paul_Sanderson_63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at The Calverley Arms, responded to this reviewResponded 1 August 2024

Hi Ceramics98_2024, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at calverleyarmspudsey@vintageinn.co.uk when you have a chance. Thank you, and we look forward to hearing from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1 099)
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6 - 10 of 1 098 reviews

Reviewed 31 July 2024

Held my mums wake here, as she enjoyed it here. After yesterday's performance, she will be turning In her coffin. It was appalling we had to go and ask where the food was as it had still not been brought out after us been there an hour. When it did come out, there wasn't even enough food for 10 people, never mind the 40 we asked them to cater for. Then when we intially booked we were asked to choose 3 options from the main section, but then to have food come out we hadn't ordered , to be told they just provide abit of everything now. Not on, lack of communication.
Then to have to start clearing the tables ourselves as they were piling up with empty glasses. Very disappointed especially since it was a wake and the price paid for it all.

Date of visit: July 2024
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1  Thank Heather W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at The Calverley Arms, responded to this reviewResponded 1 August 2024

Hi Heather W thank you for taking the time to leave us your honest feedback. Please reach out to us at calverleyarmspudsey@vintageinn.co.uk when you can so we can address this situation directly. Thank you.

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Reviewed 27 July 2024 via mobile

We had 3 excellent adult meals and one very good child’s meal. The service from Lilly was superb too. it was the first time we had visited the Calverley Arms and we will definitely be coming back.

Date of visit: July 2024
Thank Scenic65516257373
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at The Calverley Arms, responded to this reviewResponded 31 July 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Reviewed 26 July 2024

What an amazing beautiful place to come and visit. The food was exquisite along with the staff. Lucy and Catherine made us feel so welcome. Would highly recommend

Date of visit: July 2024
    • Value
    • Atmosphere
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Thank Stephen N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at The Calverley Arms, responded to this reviewResponded 31 July 2024

Stephen N, we're happy you found our staff to be so supportive during your experience here at The Calverley Arms.

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Reviewed 14 July 2024

We spent three nights at the Calverley Arms, including breakfast and evening meals.
The service was excellent, staff were lovely, and the food was superb.

Date of visit: July 2024
Thank knoxjonathan217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at The Calverley Arms, responded to this reviewResponded 15 July 2024

Knoxjonathan217, we are so pleased you enjoyed your visit to The Calverley Arms!

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