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All reviews old coaching inn high street third floor car park excellent location breakfast room lovely hotel central location night break main building centre of town arundel castle old building top floor short break antique shops cooked breakfast
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Reviewed 27 June 2018

A really beautiful old building. In the heart of Arundel. Our room had beautiful views of the wonderful castle. Excellent friendly staff. Really tasty breakfast, lots of choice. Our only complaint was that our room seemed in need of love and attention. Bathroom needed attention. A good clean and refit. Also the room needed a good clean. Although bed was very comfy. Excellent night sleep.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ameach591267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 29 June 2018

Thank you for the recent review, we are working on the cleanliness side of things and putting the love back into our rooms and making sure they are back to their best standard. We hope that on your next visit you will see the marked improvement .

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Reviewed 27 June 2018

Hotel was in good location. Staff very good. Feature room large and good views of town but very expensive and bathroom not very clean and desperately needs refurb. Breakfast good. Arundel lovely town.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 501 510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 29 June 2018

Thank you for your recent review, thank you for your kind words regarding the team as they are a real asset to the business. We are working hard on the cleanliness of the rooms and refurbishing the rooms. We hope you return and see the improvement

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Reviewed 26 June 2018 via mobile

This hotel charges top prices for the area and really does not deliver to a standard that warrants it. I stayed in the annex which is supposed to be their premier area but the carpet was dirty and the place just felt it could do with a good clean. Staff were friendly but not over helpful. There are a lot more places in Arundel that are better value.

Date of stay: May 2018
Trip type: Travelled on business
Thank Neill24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 29 June 2018

Thank you for your recent review, I'm sorry to hear that you found that we didn't fulfil the standards we expect of ourselves. We are working hard on your suggestions and hopefully on your return you will notice the difference.

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Reviewed 26 June 2018

Comfortable accommodation in great central location. New craft beer bar - Norfolk Tap - serving locally brewed beers and locally produced gins a great addition. Really comfortable room. Attentive service in restaurant. Breakfast service could be improved. Generally staff very helpful and efficient.

Date of stay: June 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robertmL4151CJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 29 June 2018

Thank you for your recent review. Glad you enjoyed the Tap bar and you found the room comfortable. Thank you for the kind words in regards to the team. We look forward to welcoming you back

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Reviewed 26 June 2018 via mobile

Hotel is in middle of Arundel great for castle car big but very full most of the time
Staff friendly hotel clean and good decor
Breakfast good choice but pet hate do it yourself toast queue and slow toasters
Poached eggs hard
Evening meal very good and tasty
Bar prices a bit high
But a very nice stay

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank Pat780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 29 June 2018

Thank you for your recent review, glad yopu had a nice stay and thank you for the feedback and we will try and work on the issues with breakfast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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