Really interesting, delicious afternoon tea. Lovely surroundings, service was professional and friendly, and the food was delicious. Some interesting flavours, which set it apart from the run of the mill afternoon tea.More
- Room Service
Really interesting, delicious afternoon tea. Lovely surroundings, service was professional and friendly, and the food was delicious. Some interesting flavours, which set it apart from the run of the mill afternoon tea.MoreShow less
We are so happy that you enjoyed your afternoon tea.
I will be passing your kind review onto our kitchen brigade.
Once again thank you.
Staff were very helpful and handled a couple of problems with room keys very quickly (no crisis). Deluxe room seemed a bit small but the upgrade to an executive room was very easy and not too expensive.
Thank you for your kind comments.
As you will know when you upgrade to one of our executive rooms you get executive lounge access.
I will be sharing your review with the team.
Look forward to seeing you soon.
We visited for our anniversary and booked a love to shop stay with £20 vouchers and free mocktails. However we recieved neither. What the hotel did do however was offer a box of chocolates complimentary which was nice. I had to call the hotel after check out to ask for the vouchers which was reimbursed on to my card and the mocktail drinks were never given, i expected the hotel to offer everything it promised but had to remind them.
Dear Kam K
Thank you for writing your review.
Please accept my sincere apologies for failing to meet your expectations.
I have asked for feedback from the relevant managers into why you had to remind us on what you were expecting.
If you would like to discuss this further please contact me om firstname.lastname@example.org
Fabulous hotel and staff, excellent location for Bond Street. Lunch was well presented and good value for money. Room a little bit on the small side but didn't spend that much time in there so not a problem. Spa was amazing!
Thanks for taking time to post your review.I will be sharing your kind words the team in our weekly meeting and I am sure it will bring smiles to their faces.
Hope to see you soon. Yours Sincerely
Couldn’t recommend this hotel enough, will definitely be returning. Great location, excellent value for money, helpful friendly staff, lovely clean room, comfortable bed, amazing shower. Can’t wait to stay again
Hi lisa p
Wow such a short but fantastic review.
Thank you so much.
Hope to see you soon.
Very nice room with good facilities. Breakfast was very tasty and the service was generally very good, especially at check in and check out. Just a pity that room service stops a while before it says it does... Having said that, would stay there again and would have loved to have tried the spa.
Dear Ed R
Thank you for your review.
I am so please you had a great stay and enjoyed the most important meal of the day.
Shakina our spa is becoming more popular day by day.
Hope to see you soon.