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“Film experience spoiled by group of teengers”
Review of Vue Cinemas

Vue Cinemas
Ranked #76 of 84 Fun & Games in Birmingham
Attraction details
Reviewed 9 May 2018

Just before the film started a group of 8-10 teenage boys arrived. They swore, talked throughout the film. The staff did nothing but towards the end of the film the group left. They had clearly not paid. I was concerned for my family's safety. I will not be going back.

Thank kirsten70814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"moved seats"
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"vip seats"
in 2 reviews
"nice cinema"
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"at busy times"
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"enjoyable afternoon"
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"food outlets"
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"birthday treat"
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"films"
in 9 reviews
"apes"
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21 - 25 of 132 reviews

Reviewed 4 May 2018 via mobile

Nobody at booking counter when we arrived.
Ticket machines unable to accept Meerkat Code, hence all seemed to queuing at counter.
Only 2 people serving for popcorn and selling tickets in the same counter!
£4.50/- for a glass of Coke !!
Cinema was clean, no complaints with seats or sound.

Thank nicetripuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

The cinema itself, is ok and the main one we use. I would say its convenient as you get lots of free parking in Star city and they have lots of late showings for movies. Each time we have been to watch a movie for some weird reason the rooms are always cold compared to other cinemas, I have been to. During our last visit in the daytime we went to watch Rampage, bought popcorn nachos etc and they had a promotion on. Straight after the movie we went for some food as theres decent fast food and restaurants around star city.

Thank Kash-98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We went at 9.30am in easter holidays. 2adults and 3 children. Hardly any staff on the tills so took a while to get served for our tickets and snacks. Once served, we were at the desk for a while, as when they get your popcorn, drinks etc the staff have to go over to the other side to get things. Not sure why they don't just open the tills that are by the items, saves time for everyone and staff having to walk up and down to the other end. Got a family ticket for 4 us and then a separate child ticket as family ticket is cheaper per person, but its only for 4. Actual screen where we watched the film was quite empty, clean. Toilets were clean also. Most of the parking was not accessible, the main parking. It was blocked off, diggers there etc.

Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 April 2018 via mobile

As expected Bank Holiday Monday is very busy. It doesn’t seem like the management team expected this and failed to provide extra staffing. As a result it was a 25 minute wait to be served and when we arrived one of the soft drinks (very popular with children ) was out of stock. This wasn’t apparent when taking a customers money though. No napkins were handled out (necessary when purchasing some food items such as hot dogs) and a member of staff offered some blue roll!!
The ladies toilets had water all over the sinks and floor. Better stock control and staffing ratio for peak times appears to be needed.
Staff however seemed unfazed by this and the numerous complaints we witnessed and remained courteous and as helpful as they could be.

Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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