Booked parking and a stay on return, drop seemed all good, staff friendly, 10 mins walk to airport. Take keys with you after parking.
We were staying on return.
Arrived at hotel 02:50 am by Uber £10 from airport.
Check in guy's face said it all, seems they were full ! Another couple were just being told the same. We were asked to wait....chatted to another couple leaving @3am. Forward 35 mins, we were given the the just vacated room 102, by the couple we were talking to. It did appear to have been cleaned but was literally still warm.
We did have to wonder how or why they overbooked and what if the couple hadn't left ?? I expect better from IHG.
We asked for a free breakfast due to the waiting and it was offered as well as late checkout, so that's appreciated.
Finally got in bed about 3:35am, back awake by 5:45 am, room 102 faces directly to a loading bay, much banging and crashing from various HGVs , very noisy.
Add onto that guests leaving, doors banging, a good night's sleep we didn't get.
Breakfast is nice though, with pleasant staff.
Rooms well appointed and free WiFi.
Rating has to be poor though as been kept waiting at 3am us not acceptable and I expect a good night's sleep which we didn't get.More
- Free Wifi
- Breakfast included