First, the good points. The staff were all amazing, from reception staff to kitchen staff, very friendly and chatty and couldn't do enough for you, it was really appreciated, thank you very much :)
The location was perfect with car park next door, the Life Science Centre a couple of minutes' walk and the city centre just ten minutes away.
The wifi was great and the free breakfast was really good, far better than I had expected as it was complimentary.
The hotel was sleek and modern as were the rooms, and everywhere was spotless.
The bedding was awful - please do something about this - we usually stay at the "other" hotel chain that guarantees a good night's sleep and boy could we tell the difference. The pillows were hard - one was too flat, two put my neck at an unnatural angle - and the duvet too hot. My son was on a sofa bed and he said it was really uncomfortable and that springs were poking into him. My double mattress was fine.
Also, you had to get to the car park before 8am to renew your parking ticket - one lady got caught out and got a fine! So no chance for a lie-in! I strongly suggest that the hotel put up a warning notice about this, and warn new arrivals at reception.More
- Free Wifi
- Free Parking