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“Treated disrespectfully”

Browns Brasserie & Bar
Ranked #197 of 638 Restaurants in Bath
Price range: US$16 - US$40
Cuisines: Contemporary, Bar
More restaurant details
Restaurant details
Good for: Bar Scene, Groups
Dining options: Breakfast, Dinner, After-hours, Lunch, Reservations
Description: Blending European brasserie dishes and timelessly elegant surroundings, Browns Bar and Brasserie Bath champions an informal yet refined concept. Renowned for indulgent twists on classic comfort food recipes, Browns has offered trademark favourites since 1973, as well as choices from the specials board or the market fresh fish of the day. Showcasing striking design features and historic or listed buildings, Browns restaurants are a refined yet relaxed dining spot, at any time of the day.
Reviewed 28 June 2018

We decided on Browns for our last dinner at Bath. Like some restaurants, we arrived and were ignored for a while by the waiters. Finally, we were tended to by a waitress who first told us they did not have the wine we had asked for, then she did not find the second choice but the first one. She forgot the scallops we had ordered as appetizer. I have to say the pasta with truffle oil was DELICIOUS. We asked for our bill and the service was included. We paid and when the waitress saw we were not leaving an additional tip to the one already charged she turned her head, threw the credit card boucher on the table and left. In the ten days we had been in England we had received great service at hotels, restaurants and PUBs. This was the first time someone treated us so badly and with such disrespect for not leaving a tip on top of the service charged by the restaurant. If you want to be treated with respect, go somewhere else. There are plenty of restaurants to choose from.

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Thank Lal6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Browns Brasserie & Bar, responded to this reviewResponded 2 July 2018

Dear lal6,
Thank you for feedback. Obviously I am extremely disappointed to read you were treated in the way you have described and your visit did not meet your expectations.
If you would have the time, I would like to discuss your visit further and gather a few more details.
If you could contact me on bath@brownsrestaurants.co.uk and leave a contact number or address I will definitely get back to you.
I look forward to hearing from you.
Many thanks,
Ewan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1 188)
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95 - 99 of 1 188 reviews

Reviewed 27 June 2018

First time here! or at any brown’s restaurant.
Great friendly staff, fabulous gluten free range which is always a plus.
We will be back.

Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Browns Brasserie & Bar, responded to this reviewResponded 30 June 2018

Thank you Adrian for taking the time to let us know how we did. We hope you have a great day!

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Reviewed 27 June 2018

Recently visited with some friends and we were all very impressed - the food was delicious, the wine and cocktails were equally as good and very reasonably priced. The staff were friendly and attentive and made our trip very enjoyable, will definitely be returning!

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Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Browns Brasserie & Bar, responded to this reviewResponded 30 June 2018

Alex S, thank you for your kind review; we are happy to pass along your comments to the team here at Browns Bath! We hope to see you again soon

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Reviewed 26 June 2018

Sat outside in sun enjoying a Classic Bellini. Staff were very helpful as we wanted to sit outside and it was busy, but managed to find us a table. service prompt and we had light snack with our drinks, nicely presented and good flavour.

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Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Browns Brasserie & Bar, responded to this reviewResponded 30 June 2018

Wendy W, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!

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Reviewed 26 June 2018 via mobile

I recently visited Browns Bath based on recommendation by a friend. I can’t say I was remotely dissapointed! The drinks were absolutely delicious and we were seated by a lovely waiter, Matt. His hospitality was incredible and made us feel so at ease. We ended up staying way later than intended as the atmosphere and cocktails were so lovely! I’ll definitely be back!

Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Browns Brasserie & Bar, responded to this reviewResponded 30 June 2018

Lauren H, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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