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Very good
7 reviews
Exterior, showing main entrance to apartment
Exterior, close up of main entrance to apartment
Stairwell en route to private apartment doorway
Private door to apartment
Hallway outside private door to apartment
Inside private entrance to apartment
Hallway inside apartment
Kitchen in use
Main Bathroom
Jacuzzi bath
Open Dining/Living Room
View from living room window
Beautiful antique furniture
Beautiful antique furniture
2nd hallway inside apartment
Bedroom 1
Bedroom 1 (both bedrooms have built in wardrobes)
Bedroom 2
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Oxford, Oxfordshire, England

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Boston, Massachusetts
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“false advertising, false luxury disguising intense but hidden unnsanitary issues & firetrap, at desireable location”
Reviewed 4 August 2015 for a stay in August 2015
people found this review helpful

Landlord was duplicitous. Pretends to be helpful and accomodatong. Received phone call on flat landline from s8meone claiming the power was going to be turned off. Horrid pet/smoke smell deep within pillows and bedding, and landlord/agent accused me of being the one to cause the smell, which I pointed out on days 1 and 2, now 3 (takes much longer for that kind of smell to accrue Ceiling entry into the apartment I cannot reach to close, connected to the rest of the building (a secuirty issue?). False advertising. Gotlocked out as 4 or 5 keys are required to gain entry into the building and flat and landlord would not return my calls and text. We checked in 1 August, it is the 4th.. I prepaid over or around a month in advance, full rent, security/damage deposit, huge booking fee and cleaning fee. He has taken the infected pillows and bedcovers/blankets with no offer to provide me with replacements. This is UK and it gets cold. If you are 6 feet 2 inches tall, you will have to turn your head sideways when you shower. Minimal toilet paper upon arrival. Flat rental rate is high end. The penetrating smells of men's cologne on the pillows, the animalsmell on the fancy 5 star hotel fluffy bed covers, plus the landlord's denial of any knowledge of such odious odors, makes a lovely Oxford Townhall, Oxford Museum old world charm an unsanitary and intensely sinister (for women and young student male adults) place. The "landlord" identifies himself as Stanley Caan. We are in this flat till check out on 9 August, with no real sign that he will refund my money, or apply it to an upscale hotel nearby. Horrid.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: location
Liked least: unsanitary bedding and pillows
Travelling group: Other
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Aug 2015
The bedding along with pillows were clean when you first entered the apartment, as I have already informed you the two bedsheets on both beds and two sets of pillow cases were new and purchased by me the afternoon of the day before you arrived, I have receipts to prove this. The remaining bedding was washed and clean.
There were tenants who checked out of the apartment the same day you checked in, who can also verify the condition of the pillows when they left, the very badly stained pillows and pillow cases would have been clearly obvious to me and them when they checked out had they been in that condition, as they would have been to you when you checked in. The fact that the smell emanating from the pillows/duvet after the third night of your stay (when you informed me of the issue and I picked them up) was so bad that it still lingers in my car is surely proof in itself that they were not in that condition when you arrived as it would have been all too obvious. Nevertheless I personally delivered you another new bedsheet/pillow etc at your request. I have receipts to prove purchase.

Your comments re the mysterious person who kept calling regarding payments for utilities is equally as strange (and I fear as fictitious) as your other comments, especially considering the utilities for the apartment and the rest of the Town Hall are connected and Oxford City Council deal with the utility companies directly!!

With regards to the loft hatch, I am not entirely sure how the loft hatch was opened during your stay in the first place, I never noticed it open prior to you pointing it out a few days after your arrival and neither have any previous tenants.
You were never locked out of the flat, you were, it seems, just incapable of using a key to open a door (you had the same keys all week and managed to get in the rest of the time). I responded and reached the apartment with 30-40 mins of your first message and found that the door just opened as normal (in your presence!!). There was a Town Hall security guard present who witnessed this.
You conveniently demanded a refund at the end of your stay, seems like you've done this before!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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